Operations Manager

Company Description

We are the number one aviation broker globally. Having started in the basement of our Chairman’s home, we now employ over 620 people across the globe and provide brokering services to our Cargo, Commercial and Private Jet customers. Our success is simple, it is our people! We recruit the best talent available and then provide industry leading mentoring and training allowing our teams to reach their best potential.&xa0;

This is an exciting role as Operations manager to lead a team of Operations Controllers who operate 24 hours a day, 365 days a year offering essential support to our Brokers globally. The Operations Manager will provide structured leadership to motivate, mentor and train the team in a challenging and busy operational environment.

Job Description

The Operations Manager duties will include but are not limited to:

• Manage day to day Operations department communications to brokers and clients.
• Producing, maintaining and publishing monthly roster for OCC team.
• Internal Auditing Operations team and externally auditing with brokers worldwide.
• Building and maintaining relationships with brokers worldwide.
• Working with Customer Experience teams to mitigate issues
• Engaging with Customer experience manager when issues arise
• Measuring and recording Team KPI’s and divisional flight statistics.
• Submit weekly&xa0;KPI’s and flight statistics reports to board members.
• Recruitment and training of Operations staff.
• Monthly worldwide training of new brokers
• Producing, review and maintain development of Operations training manuals and checklists.
• Liaising with brokers and flight services to ensure flights are handed over accurately and in a timely manner.
• Monitoring, reviewing and maintaining Operations Mayfly (Charter flying programme).

Shift Pattern:&xa0;Monday-Friday (some weekends required) 8.5 hours daily, &xa0;hours to work around managing a 24/7 team

Additional Information

• 22 days annual leave (increasing to 25 after 1 year & with length of service)
• Free breakfast and lunch in our onsite canteen
• Free onsite gym – including classes
• Free onsite parking
• Continued professional development
• Life insurance
• Private healthcare and pension
• Employee assistance programme (EAP)
• 2x “Giving Back” charitable days per year
• Cycle to work scheme

Check us out on social media!&xa0;LinkedIn&xa0;-&xa0;Facebook&xa0;-&xa0;Instagram&xa0;-&xa0;TikTok&xa0;-&xa0;Twitter&xa0;-&xa0;Youtube

DIVERSITY & INCLUSION:&xa0;Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• Extensive experience in customer service
• Previous experience Managing teams on a 24/7 roster basis
• Flexibility to be available out of hours in accordance with a 24/7 team
• Flight Operations experience highly desired
• Experienced in assisting with system improvements and change management 
• Ambition, drive and self-motivation  
• Confidence in developing and maintaining relationships with internal and external customers
• Exceptional communication skills
• Excellent problem solving and negotiation skills
• Fluency in English is essential; a second language is an advantage
• Ability to thrive working under pressure
• A high sense of urgency 
• Determination to achieve results and exceed goals