How youll help us Keep Climbing (overview & key responsibilities)

Operations Service Manager Below Wing/Ramp is responsible for safety and overall operational excellence, providing leadership to direct reports, front-line work teams, business partner management across all elements of the complex operations at APAC JV Hub ICN.

As an OSM, you will oversee and coordinate operational performance including, but not limited to, on-time departures, safety, security, customer service delivery and other key performance indicators. The OSM will serve as an operational liaison between Delta and all contracted business partners within a station. You will also monitor for at-risk behaviors through daily safety observations and ensure adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. You will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. This role is also responsible for being a key communicator for timely and accurate information and be required to set performance standards and ensure accountability. As a Delta leader, you must be strategic in thought processes and decision making to continuously provide support, guidance, coaching and motivation based on the individual needs and be a champion leading others.

Responsibilities include:

Monitors and supports all employee activities, both ACS above and ACS below wing, including, but not limited to, safety, security and local/technical compliances

Responsible for the leadership and implementation of safety initiatives, on-time operational performance, customer service initiatives and programs, baggage services initiatives, IROP management and recovery plans along with other strategic initiatives

May also be responsible for maintaining relationships with the local government agencies and other contract services that support the successful execution of the operational performance
Additional job functions as assigned depending upon workload demand and operational needs
Supports the Station Manager in all administrative duties, including but not limited to budgeting, cost control, invoice processing, personnel-related paperwork, and other related airport functions
Measures performance, analyzes, completes and forwards statistics, reports, inventories, passenger complaints, and insurance claims response
Supports Deltas leadership values and keeps communication and coordination channels with Delta management, with peers within and outside the station, with staff, and with contractor leaders in order to keep awareness and compliance with Delta and local airport procedures and regulations with particular attention to safety and security matters
Responsible for maintaining Delta Customer Service standards, keep frontline group (both DL and contractors) up-to-date and therefore conscious and motivated
Responsibilities will include supplies ordering, equipment and facilities/building maintenance as mandated and in coordination with the station manager
Also includes coordination of emergency situations in support of, or in Station Managers absence.
Should be capable to working under high stress environment
Continued training and development in building leadership capabilities is expected
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

What you need to succeed (minimum qualifications)

Equivalent business experience highly preferred.
Must have current work authorization to live and work in South Korea at the time of applying to this position. Delta Does Not Sponsor.
Demonstrates expertise in operations and strong customer service skills.
Previous leadership experience, including direct reports.
Have the flexibility to manage operations with varying shifts, extended hours and ‘on call’ requirements.
Must possess strong written and verbal communication, including platform and presentation skills.
Must have the ability to coach and deliver feedback for developmental purposes.
Must have interpersonal skills that foster trust and respect and be able to effectively manage conflict and solve problems.
Should exhibit strong organizational skills and the ability to delegate responsibility.
Must be able to balance multiple priorities within established time constraints.
Must be proficient in Microsoft Office applications.
Consistently prioritizes safety and security of self, others and personal data.
Embraces diverse people, thinking and styles.
Must be performing satisfactorily in current position.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.

What will give you a competitive edge (preferred qualifications)

Bachelors degree and current leadership experience.
Ramp and baggage experience.
Knowledge of Deltamatic and other relevant airport technology.
Three years of airport customer service experience in operations and customer service is preferred.

Operations Service Manager (ICN)

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