In this exciting role within our Loyalty team, youll be the overall owner for Flying Club performance across multiple domains including P&L, acquisition/engagement, and Flying Club experience, supporting the Head of Loyalty in ensuring Flying Club is fulfilling its role as an engine for satisfaction, engagement, and revenue for Virgin Atlantic.
You will set up processes, reporting, targets, and clear accountabilities to safeguard performance. Build trusted, senior relationship with Commercial and Virgin Red to effectively trade Flying Club and drive redemption revenue. Collaborateing with CRM and touchpoint owners across the end-to-end journey, youll ensure acquisition, engagement, and satisfaction are delivered.
Lead and empower a small team, giving clear day-to-day responsibility, whilst working with the SM Loyalty Product and HO Loyalty to lead the planning process for delivering multi-year targets ensuring that roadmaps and forecasting are anticipating future requirements for the success of Flying Club.
As Flying Club Performance Manager you will act as the single accountable owner for Flying Club reporting and commentary at all levels from intra-team to board papers and liaising with Finance. You will be responsible for anticipating the needs of our highest value customers in order to deliver outstanding service and further grow these positive relationships, revenue per booker and ultimately loyalty to Virgin Atlantic.