Performance and Governance Lead; Preston; 9-month Contract; 37 hrs per week; 24.95ph paye; Inside IR35
We have an exciting new position as a Performance and Governance Lead within a recruitment team, working with our client based in Preston . Working as part of the Business Operations Team, reporting to the Recruitment Business Operations Lead, this role provides management oversight of a variety of centralised operational teams and activities.
Management of the teams and activities are currently related to:
1. Recruitment Hub
o Operational responsibility for leading the Recruitment Hub Team and ensuring the effective and efficient delivery of services to existing and future customers in line with service metrics
2. Insights & Reporting
o Accurately report on performance against resource demand highlighting areas of success or risk supporting the CoE in the creation of a more effective demand capture process.
o Analyse data creating data insights that can be used to identify areas for Optimisation in our performance driving increased operational excellence delivering a better employee and user experience.
o Support for pan-recruitment operations reporting (e.g. Operational Reviews, Business Reviews)
3. Operational Administration
o Centralised administration of purchase order management, vendor management, Support to IBP submissions and reporting.
o This offering will grow as we look to centralize more across the teams allowing the operational teams to focus on the recruitment and onboarding activities.

This role will work closely with other roles within Recruitment Business Operations, notably the Recruitment Continuous Improvement Manager, ensuring that insights (e.g. defects, incidents, feedback) are communicated allowing changes to be proposed and implemented to improve the experience, and the Recruitment Talent Lead to ensure training material and induction packs are reflective of any operational insights or process changes.
This role will ensure that pan-recruitment operations reporting is common across all hire types, will future-proof any new ways of working that are driven operationally or by technology changes, and will be the integration point for HR Insights and Data analytics for the creation of and change to dashboarding, Business Indicators and KPI, SLA’s etc.
The role will ensure governance in aspects such as process design, change and creation, and will work closely with the Process Excellence team to ensure alignment on ways of working. This may include activities such as work instructions; maintenance of configuration control is maintained.
Core Duties
Typical duties include (but are not limited to):
Act as the main point of contact and coordinator for all Recruitment and Onboarding reporting for EBS, COE and broader Shared Services management meetings ensuring that there is consistency in format and messaging.

Co-ordinate the reporting requirements and liaise with those responsible for providing the data ( Data Analysts in EBS or COE) to ensure our reporting requirements are met and there is a common approach to data for all the operational teams
Lead the assessment of all operational insights, e.g. the UX Accelerator feedback, SNow dashboards, Incidents and defects. Analyse the data, look for trends and recommend areas to be investigated. Co-ordinate with the CI Manager to get these raised and actioned as required ensuring priorities are determined
Agree and calibrate the KPI’s and SPI’s set across the teams and with suppliers ensuring standards of performance are fair and a consistent approach is taken across the operational teams and the service being provided meets the criteria.
Analyse and evaluate the SNow performance dashboards. Ensuring that the data being used to record and report the level we provide is correct and meaningful. Understand where our data is different from other EBS teams and ensure our data is not distorted by this. Ensure that the SNow dashboards are topical, there is consistency across the teams and operational dashboards align to the EBS dashboard
Be responsible for ensuring process governance is followed and work instructions are maintained within the Business Management System – this may involve working closely with the process excellence team and Shared Service Quality team
Provide a business administration service for all the operational areas of the recruitment Operations team so that a consistent approach is maintained, activities are centralized allowing the teams responsible for recruitment and onboarding of employee to do so – initial areas for consolidation have been suggested, however I would expect this to grow
Manage the Recruitment Hub ensuring that they continue to deliver the service offering to the business units in line with the SLA’s
Provide insights to the Recruitment Continuous Improvement Manager so that change can be considered and implemented. Ensure there is a closed loop for feedback in a “you said we did” format – building business confidence that we listen and react
Be the main point of contact for creating our Business Management System content and once established ensure this stays current, reflecting the day-to-day operations of the recruitment teams. - This may involve working closely with the process excellence team and Shared Service Quality team

Knowledge Skills and Qualifications
Knowledge:
• Operational experience ideally within shared service or a recruitment and Onboarding environment
• Understanding how various data sources can be used
• Business management experience ideally working with resourcing levels and reporting
• Quality driven, ensuring consistency and compliance
• Understand data analytics and messaging
• Understands the business strategies and priorities and deliver solutions that best meet them
• Understands Governance and control frameworks

Skills required

Skills:
• Excellent and effective organisational skills
• Good interpersonal and influencing skills
• Strong stakeholder management skills
• Ability to Manage a team
• Ability to interrogate data
• Ability to deal with and resolve difficult and emotive situations
• Ability to create strong relationships various Stakeholders
• Collaborative approach to developing solutions
• Excellent oral and written communication skills
• Self-motivated, enthusiastic with a positive attitude
• Ability to handle conflicting priorities
• Ability to work flexibly under pressure
• Able to work autonomously and collaboratively

Morson is acting as an employment business in relation to this vacancy

HR
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