Tasks
Your main tasks include, among others:
- Launch and enhance ground operations processes at stations
- Analyze process weaknesses, adapt regulations, and provide feedback to process architects
- Organize lean activities and lead/support structural and procedural projects
- Conduct field visits, identify gaps, prepare measures, and monitor execution
- Streamline communication and coordinate training to ensure process expertise
- Steer stations during disruptions and provide second-level frontline support
- Optimize station revenue and costs, support procurement, and provider negotiations
- Ensure safe, reliable, customer-oriented, and cost-efficient ground operations
- Quality monitoring of data set for the region, reflecting commercial and operational aspects and service excellence
* All other duties as assigned or required
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To thrive in this role, we value a combination of the following requirements:
- Bachelor’s degree or or equivalent required
- Work experience in analyzing and reporting cost and quality KPI’s
- Fluency in English language required; German is a plus
- Knowledge of aviation business, station processes and station interfaces. Ground operations expertise is an asset
- Proven experience in multiple airline functional areas; strong industry acumen
- Advanced knowledge of Microsoft Office, especially Excel & PowerPoint
- Quick thinker with strong conceptual, organizational, and operational skills
- Effective communicator across all levels; skilled in managing multiple projects and tasks
- Critical thinker, problem-solver, flexible, and adaptive
- Must possess a legal work permit in the U.S.
- Willingness to travel
* CV/Resume required
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
