Procurement Service Manager

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Job Description:

Position Summary: Focal point, liaison and interface for internal/external customer that includes providing timely status planning, execution of recovery and mitigation plans, clear and precise management of critical and AOG parts, along with facilitation of forecast to Airbus affiliates and external suppliers. This person is to implement with high level proactive closed loop communication with both customers and suppliers that drives positive trends for both customer satisfaction and successful supplier engagement.

Primary Responsibilities:

Customer Interface and Facilitation: 40

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.
• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.
• Manage the external/internal customer issues, concerns and complaints.
• Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, on-quality and 100 customer satisfaction.
• Organize customer performance reviews.
• Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date.
• Understand the customer dynamics, operational and strategic goals and business requirements.
• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.
• Raise to appropriate levels when resolutions cannot be reached to meet customer needs.
• Hold regular meetings with Airbus affiliates/Internal Customer Support personnel to discuss and organize material shipments to support AOG, critical items and other requirements.

Support and Process Management: 30

• Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers.
• Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast.
• Notify customers of risk to forecast and provide mitigation recommendations.
• Provide high level overview of risk, which customers they impact, percentage of customer’s business compromised and recommended mitigation plan to management.
• Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.
• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.
• Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations.
• Review procedures, methods and techniques used in inventory management and establish new concepts and procedures, as well as actions, aimed at achieving controls intended to reduce or prevent material shortages while in parallel minimizing over-stocking that results in excessive inventory costs.
• Assist Procurement Operations in expediting of materials into the facility to secure the delivery of customer and production requirements on a timely basis.
• Ensure status of expedited materials is communicated and transparent to all parties involved.
• Manage information loop with programs to ensure on time completion of PO’s and sales orders for new and rework parts.
• Assist in resolving any goods receipts that are blocking parts from being received.
• Assist in facilitation of Siebel Service Requests, when needed, to support return or replacement of parts from Airbus affiliates that are blocked by quality.
• Service Requests should be completed in a timely manner to not block customer needs and increase parts held in quarantine.
• Continual oversite of SR’s is expected until complete resolution is achieved.
• Facilitate with vital internal departments for resolution when quality and/or engineering issues are brought to Airbus from suppliers or internal customers.
• Backup to operational buyers, when needed, for PO placement and/or updates.

Metric Assessment and Analysis: 30

• Manage the preparation and distribution of status reports for internal/external customers.
• Provide robust closed loop communication to customers and suppliers, when needed, to support required delivery dates.
• Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers.
• Provide high level feedback to management including risk assessments, recovery plans by supplier and recommended mitigations.
• Track and assist in closing quality notes to allow continual movement of parts to support customers.
• Collaborate and assist in preparation of overall assessments of suppliers, quarterly forecast template along with risk mitigations and data sharing with internal customer.

Additional Responsibilities:

• Other duties as assigned.

Qualified Experience / Skills / Training:

Education:

Required:

•    Bachelor’s degree or equivalent work experience                                                                 

Preferred:

•    Advanced degree in industrial supply chain, project management and/or engineering

Experience:

Required:

•  10 years of proven experience in Supply Chain, Project Management, Customer Service, Planning
•   Minimum 7 years’ experience in Aviation Industry             
•   Minimum 3 years’ experience technical field (engineering, quality, field technician, on hands aviation training)

Preferred:

• 15 years’ experience Supply Chain, Project Management, Customer Service, Engineering, Planning

Licensure/Certifications:

Required:

• None

Preferred:

• None

Knowledge, Skills, Demonstrated Capabilities:

Required:

• Supply Chain Management, Strong Data Analysis, Eye for Business, Logistics
• Time Management and ability to multi-task
• Ability to understand customer needs and follow through with closed loop communication and action plans to meet customer requirements.
• Ability to understand forecasting structure and collaborate with suppliers on future requirements
• Ability to meet critical customer deadlines and provide high level status to management
• Understanding of FAR’s and DFAR’s

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

Required:

• Strong written and verbal skills, inter-personal skills, facilitation skills.  Must be able to communicate at a high level with different audiences in person, email and phone.
• Fluent in English

Technical Systems Proficiency:

• Advanced MS Excel skills
• Advanced MS PowerPoint skills
• Strong MS Word skills
• Strong Outlook skills
• Strong SAP, MRP System

Travel Required:

• 5 Domestic and International

Citizenship:

• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Clearance:

• None

Decision Making, Complexity:

• Must be able to understand complexity of problems either with customer and/or suppliers and put solutions in place that will positively impact business lines.
• Must understand business requirements and proactively put recommendations in place to mitigation future disruptions in delivering required parts to support company objectives.

Organizational information:

This person will report to Head of Procurement Operations.

Direct Reports :        Exempt : 0

                                    Non-exempt : 0

Job Dimensions, Contributions to Success:

• Will be primary interface between:
  • Internal customer and the flow of information to customer support teams including CSM’s, Spares team, AOG team, CLS and MRO business lines.  This will assist in supporting customer satisfaction and support TCO’s.
  • Supplier (AH/AHD) in order to align status of parts coming in to support need dates of CSM’s, Spares team, AOG team, CLS and MRO business lines.  This will assist in supporting customer satisfaction and TCO’s.
• Will be primary interface supporting forecast provided to AH/AHD and external suppliers in order to assist in their planning to successfully mitigate any future missing parts and/or capacity constraints at suppliers.
• Proactive closed loop communication is required in engaging with internal / external customers or suppliers.

Nature of Contacts:

• Daily communication with internal / external customers and suppliers.

Involved Communication on a daily Basis with internal and external parties

Physical Requirements:

• Onsite: 95
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. daily
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. daily
• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. daily
• Carrying: able to carry documents, and, electronic equipment up to 10lbs. daily
• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 10lbs.  daily
• Pushing / Pulling:  able to push and pull small office furniture. occasionally
• Sitting:  able to sit for long periods of time in meetings, working on computer. daily
• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. occasionally
• Standing: able to stand for discussions in offices or on production floor.  daily
• Travel:  able to travel independently and at short notice. frequently
• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office daily and production areas including uneven surfaces occasionally.
• Personal Protective Equipment required:  steel toed shoes are required for all shop floor visits; appropriate hearing/eye protection may also be required when visiting the shop floor

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE:  Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 03.04.2024

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.