As a Product Insights & BI Manager, you will be responsible to ensure the business is supplied with everything from basic historical reporting to advance analytical solutions and product market research, to support customer experience initiatives. Analyse, transform and resolve the impactful business challenges or questions by performing meaningful quantitative or qualitative analysis focusing on the customer journey.
Other key responsibilities are:
- Utilize Business Intelligence tools to develop dashboards to track and report on customer experience KPIs.
- Develop automated data models of customer persona in coordination with relevant departments, to monitor data trends, track customer satisfaction status, spot anomalies and identify opportunities for continuous improvement along the customer journey.
- Support various teams by providing data, statistics, and other meaningful insights including cost models that will support them on conducting feasibility studies, demos, scoping assessments and building proposals.
- Conduct market research for different product initiatives to inform new and existing product designs. Monitoring the potential gain of the initiatives and the actual results.
- Lead in product market research to drive sustainability initiatives.
- Constantly engage with external stakeholders, vendors & suppliers to maintain awareness of new products that could give the business a competitive advantage. First point of vetting for new products offered by suppliers.
- Track internal performance trends and external benchmark comparisons and develop insight based reports on a recurring and ad-hoc basis.
- Support development of business cases within Product Development & Design by assessing the operational and cost impact of new or modified processes, and providing data to support the desirable decisions.
- Develop and maintain a comprehensive data warehouse for relevant Product Development & Design information. Monitor the development and utilisation of the data warehouse to anticipate future market trends.
- Regularly customize data reporting and visualizations to support department requirements.
- Working with technology partners to develop opportunities in utilizing the latest predictive analytics to utilize personalisation of experiences and drive decision making, such as IA tools.
- Perform continuous evaluation of technology, latest system processes, and data sources available for optimum resource allocation and maximizing utilization.
- Collaborate with IT to maintain data governance policies and procedures.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsAbout You
We are looking for a passionate and experienced professional to join the Product Development & Design Team
- Min. Diploma, Bachelors Degree or Equivalent
- 6+ years of experience with data analysis & deriving insights from data and submitting actionable recommendations to management.
- Experience of using business intelligence tools to develop dashboards to track and report on customer experience KPIs.
- Work experience in managing (processing and analysing) voluminous data.
- Experience in preparing and giving presentation on business performance to middle and senior management.
- Experience conducting marking research and developing business cases
- Proven experience and knowledge of using analytic techniques and business analysis concepts.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
