Product Manager Level 2

This job offers a dynamic and challenging role that provides opportunities for entrepreneurship. The Planning & Assignment team, with their main application GroundStar (CHIP), takes care of the daily planning of all tasks performed by our ground staff. We allocate these tasks for our operational processes among the available personnel. We use optimizations and Business Rules to get the most out of a schedule with the highest goal; punctuality for our passengers!In this role, you have the lead for the digital tooling. This includes overseeing the development of the tool by and with our supplier. Together with your own Product Team, you ensure the continuous improvement of the Tooling to seamlessly (continue to) align with KLMs ground operation.

You navigate through a complex stakeholder field that includes interaction with stakeholders from various departments, such as Baggage Services, Passenger Services, Fuel Service, Water and Toilet services, Catering Services, Apron Services, and several other crucial ground processes. In addition, you have regular contact with our suppliers and Air France. Visits to our supplier in Germany and/or colleagues from Air France may be part of this role. With enthusiasm, creativity, and vision, you can transform the way of working, modernize the technology, and generate buy-in from stakeholders. Have you always wondered what goes into the turnaround (everything out, everything in) of an aircraft? Then this is your chance!

Additionally, we encourage:

• Think and work along with the larger Platform Ground vision;
• Manage all different products and members in your team;
• Dedicated time for personal development on Friday afternoons;
• Quarterly Hackweek for innovative ideas.

You will join the Data & Technology Business Platform Ground. Platform Ground is responsible for a seamless passenger journey and aims for the perfect aircraft turnaround. At Platform Ground, we support our colleagues on the apron, in the baggage halls, and in the departure hall (both at Schiphol and at all our International Stations) by improving existing IT products or developing and implementing new ones, so they can do their work as efficiently as possible.

It also means working within our Innovation culture of Data & Technology, which includes a Hacking Week, dedicated time for Learning & Development, and being part of our practice communities. In our diverse Data & Technology organization, we work on creating and maintaining an inclusive atmosphere where you can be yourself, regardless of how you look, what your passport says, what your religious beliefs are, or who you embrace when you get home. In short: it’s not about who you are, but how you are.