Project Manager

Job Description:

Job Summary:

This role will be responsible for planning, directing and coordinating project activities for large, complex flight operations software implementations in collaboration with our customers’ project managers and other key stakeholders, as well as with NAVBLUE’s technical and product personnel.  A key focus for this role will be on managing project activities from sales handover to customer support cutover to ensure that goals and objectives of projects are accomplished within the prescribed time frame and funding parameters.

Responsibilities:

• Conducts project handover from sales ensuring that the project Scope of Work and contractual agreements are well framed and understood

• Develops project plans specifying goals project deliverables, scheduling, milestones, identification and management of risks, contingency plans and allotment of resources; review with Senior Management as required 

• Liaises with team members to ensure clear understanding of project scope, requirements and budget 

• Prepares and leads on-site or remote Kick-Off meetings with customers and internal stakeholders

• Synchronizes NAVBLUE’s project/implementation plan with customer’s project manager

• Establishes and maintains good communications with Product Management, the customer and internal staff on project issues and concerns including managing customer expectations on requests for changes to project deliverables.

• Liaises with NAVBLUE sales in case of Scope of Work deviations requiring change requests

• Creates and maintains activity and progress reports for both internal and external customers 

• Schedules and facilitates customer and project team meetings 

• Monitors projects to ensure that they are on budget throughout the life of the project; identifies and reports project changes that affect budget and / or timeline

• Anticipates and devises solutions to problems that may arise in project execution 

• Properly notifies Management of any pending or current escalations relating to the project that could impact the success of the project

• Monitors quality of project deliverables Organizes proper hand-over to customer support (user manuals & product documentation, scheduling training, hand-over to Account Management, orientation with NAVBLUE’s customer support infrastructure)

• May include management of third party vendors

• Co-ordination and communication with customers and internal stakeholders in multiple countries and across multiple time zones 

• Annual program planning and budget development

Education:

• Successful completion of University degree in Computer Science, Business Administration, or equivalent work experience

• Project Management Professional credentials from accredited Project Management Institute, or equivalent work experience

Experience:

• Extensive Project Management and Implementation experience in a software technology environment, with projects of varying scope and size 

• Prior experience in commercial airline flight operations is preferred

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Superior communication, people management and technical presentation skills

• Strong problem solving, facilitation and organization skills

• Able to travel to global customer sites as required

• Ability to maintain strong customer relationships in challenging environments

Technical Systems Proficiency:

• Experience with Google workspace is a plus

Travel Required: 

• 30 Domestic and International

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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