Direct Reports Include: Chief Inspector (s), Engine Records, Quality Analyst, and Quality Assurance.
Manages the business unit quality function through development, implementation and monitoring of policies and procedures consistent with organizational requirements and corporate standards. As a member of the business unit Strategic Group, manages and participates in quality activities on the business unit in order to improve the processes, procedures, methods and materials used in the repair and overhaul processes while ensuring product quality is maintained and striving for continuous improvements.
Specific Accountabilities
- Recognizes and understands flight/product safety critical parts and processes.
- Responsible for immediately reporting flight/product safety concerns.
- Participates in proactive risk analysis of flight/product safety critical parts and processes.
- Participates, coordinates and conducts internal and external and supplier audits
- Manages repair station manual, ISO certifications and DCMA requirements
- Manages FAA Part 145 and FISDO relationship
- Recognizes and understands the Just Culture policy.
Specific Accountabilities
- Develops, implements, and monitors business unit quality policies and procedures consistent with company and strategic business unit objectives. Manages strategic business unit quality activities and resources.
- Continuously monitors quality data (warranty, product rectification, customer satisfaction, etc.) for improvement opportunities across the business unit. Works with the business unit strategic group to select, manage, and facilitate continuous improvement initiatives.
- Manages the development and maintenance of methods and systems for measuring the degree by which the business unit’s quality goals, objectives and standards are being met.
- Leads and participates in the business unit quality audit and corrective action process by providing training, facilitation, recommendations and leadership, as required, to achieve optimal results. Assists external auditors from various quality associations. Monitors, reviews and conducts sub-contractor audits in liaison with supplier development.
- Interfaces with marketing, operations and engineering to establish quality requirements on individual products and services on the basis of customer needs, the fit, form and function of the product, and to ensure that quality considerations are properly addressed as early as possible in the product or process design stage.
- Monitors warranty procedures including investigation, root-cause, corrective action and follow-up to ensure that continuous improvement is occurring.
- Collects and analyzes quality data for the purpose of identifying trends with respect to non-conformance documents.
- Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, remanufacturing problems, statistical trends, and proposed process changes. Reviews factors in light of quality of product and reliability of quality during production.
- Researches, compiles, and reviews company procedures.
- Maintains currency on regulatory requirements and quality standards.
- Seeks new quality methodologies for implementation in support of business unit strategic initiatives.
- Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
- Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
- Carries out special projects as assigned.
Technical Requirements
- Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
- Thorough knowledge of company instructions, company processes and other internal procedures.
- Thorough knowledge of FAA airworthiness certification requirements and other regulatory bodies applicable to business unit needs.
- Thorough knowledge of ISO 9000 quality system requirements.
- Thorough knowledge of internal audit policies and procedures.
- Working knowledge of PCs in the current company operating system environment.
- Working knowledge of production management computer systems.
- University degree in mechanical, industrial, or aerospace engineering; or equivalent.
- Supervisory experience in a manufacturing or aerospace environment.
- A&P License preferred or equivalent experience.
Background Information
The typical minimum level of education to perform this job competently is equivalent to completion of a university (bachelor) program in a specialized field of study and work. The work requires a sound understanding of the underlying theoretical principles and concepts associated with the subject area and an understanding of the relation of these to the responsibilities of the job. This specialized training is often recognized by a degree and/or professional designation.
10 year minimum work experience in Aviation preferred.
Ongoing work assignments typically have clearly defined goals, but no (or minimal) direction with respect to what action steps to follow. The incumbents education, training, and previous experience will help ensure that the goal of the assignment can be clearly defined and understood (even if that means just knowing what relevant questions to ask), but the required/optional approaches to achieving the goal will often remain unclear, undefined and/or untested until the work assignment is well underway.
Salary Range: $115,000 - $155,000
An Equal Opportunity Employer M/F/Disability/Vet