Resort Manager - Dalaman Airport

Job Description:

Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday!

We have a fantastic opportunity to join our team as a Resort Manager. As one of our valued Resort Managers, you will play a vital part in managing our operation in Dalaman Airport. You will hold the most senior position in the airport, coaching, developing and overseeing your team of Customer Helper-Representatives in the airport operation. You will ensure your team are delivering outstanding customer service and enhancing our customers holiday experience. You will work as one team with internal & external suppliers and stakeholders to take responsibility for your teams performance using Management Information (MI) and our in-house digital systems.

What can we offer you?
We offer our valued colleagues a range of benefits including: -

Local employment contract
Competitive salary, with annual pay review
Discretionary management bonus scheme
Monthly Car Allowance
Coaching, development & career progression across Jet2.com & Jet2holidays
Recommend a Friend bonus scheme

What will you do in the role?
Reporting into the Destination Manager, you will have overall responsibility for managing the planning, and delivery of the Jet2holidays service across Dalaman Airport, producing strong performance and results ensuring you:

Collaborate with our local agents, transfer providers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
Managing costs and delivering against your budget and customer service metrics.
Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations.
Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings.
Propose key business decisions in the destination using available MI, analysing trends as well as

utilising your local destination knowledge.

Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience.
Leading by example displaying role model behaviours and company values in managing and delivering your operation.

What will I need?
The successful candidate will have previous management experience in a similar Holiday Operations role and will possess experience of leading operational teams. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with Turkish language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.

As we employ on local employment contracts, you will already hold the full right to work documentation required for Türkiye. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car. Business Travel expenses are reimbursed.

Apply today to join the UK’s number One Tour Operator! Once your application has been reviewed, you will be contacted by our Jet2holidays recruitment team to advise you of next steps.

We look forward to your application & the start of your career with Jet2holidays

Job Ident #: 2200343

Company Details

Jet2.com

PO Box 284
Leeds, England United Kingdom, International LS11 1GE International
www.jet2.com/

Looking for the lowdown before you touchdown with Jet2.com? You’ll find everything you need to know about us right here. So let’s start with what makes our flights fantastic for you: As a leading leisure airline, we tick every box. Great flight times...

Benefits:
TBD

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Job Info

Location

Dalaman, International, International

Type

Contractor

Company Details

Jet2.com

PO Box 284
Leeds, England United Kingdom, International LS11 1GE International
www.jet2.com/