As Revenue Optimisation Manager you will be responsible for implementing Revenue Optimisation (RO) policies and maximising revenue for the region utilising Origin and Destination, Pricing and Inventory Management tools to achieve optimum revenue. You will achieve defined RO Key Performance Indicators - Yield, Route profitability, seat factor and market share and coach regional teams in development/implementation of new decision support systems. You will also be responsible for analysing market trends that influence Emirates’ commercial performance, provide network-wide pricing recommendations that optimise corporate revenue, route yield and profitability.
As a Systems Manager, you will :
- Manage the business aspect of research and development activities for the Commercial Systems portfolio and innovate new work processes, interfaces and reports to ensure maximization of revenue opportunities by all the Route areas. In conjunction with Emirates IT design and develop specifications, conduct acceptance testing, provide user training and operationalize new systems in the most efficient and cost effective manner and work with IT to develop a strategy for data warehousing solutions for Senior management reporting, revenue opportunities, revenue protection and revenue integrity, as per the business objectives.
- Work in conjunction with IT to perform research and design on implementing state-of-art Airline Management methodologies used in airlines and other related industries to drive significant incremental revenue for Emirates. Through careful innovation, work with IT to adapt the Revenue Forecasting/Revenue Planning and Revenue Optimization systems to evolving business processes and network growth at Emirates.
- Envisage, adapt and evolve the business processes, data and systems usage in the Commercial department. Ensure that the business processes and systems operate in tandem to maximize revenue opportunities for Emirates. Support Senior Management, route managers and route area teams as well as other departmental needs around revenue optimization. Run analytics for various what-if scenarios, business contingencies, and impact analyses and reacting to unanticipated business conditions ensuring timely decision-making leading to quantum revenue gains and cost savings for the business.
- Audit the functioning and usage of existing systems to identify any shortfalls and providing training to users to ensure maximum utilisation of the systems. Design business specifications for new system enhancements through a cross-functional steering group. Ensure data and process consistency with other commercial systems. Conduct internal surveys of various commercial systems and benchmark EK practices against other airlines for implementing best practices, drive efficiency and to be cost effective.
- Manage the day to day business system administration of systems through System Analysts to ensure that systems are tuned to make the correct decisions to optimise the revenue of Emirates. Ensure that the system parameters and filters of commercial systems are in line with the changing business requirements.
- Execute "make vs. buy" analyses for new development. Evaluate new systems available through external vendors for suitability of implementing in-house to provide the best cost effective commercial decision support systems to Emirates. Support EGIT in the systems development process and conduct user acceptance testing on new systems and new releases to ensure that the systems meet the business requirements.
