Job Description:

Job Objectives

• Ensure handling of all order related activities

• Ensure on-time parts availability for IMS, mod kit and SPC2&6 scope

• Ensure order processing, administration and management of material orders for assigned IMS customer

Job Responsibilities

• Plan daily activities and inform Head of Service – IMS in case of shortage of resources 

• Deputize the Head of Service – IMS in customer management meetings

• Identify areas of improvement and implement with the support of the HO Service – IMS

• Organize and follow up on the training plan of newcomers

• Manage operational escalations from customer’s senior management

• Where required, set-up new processes to integrate additional work scopes and to perform improvements

• Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally

• Understand customer requirements and transform into fulfilment actions

• Ensure purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries

• Initiate withdrawal process from production lines, external suppliers or Airbus&39; global warehouses

• Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement 

• Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management

• Ensure on-time delivery for all spare parts and related services to all Satair customers worldwide using available technical and commercial data 

• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments 

• Be the focal point for the customer for material order related actions

• Manage order book and follow up proactively to ensure no or low backlog and delays

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Hand over relevant tasks and related information to the 24/7 backup organisation

• Provide high quality responses related to any customer or internal requests.

• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports. 

• Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations.

Secondary responsibilities

• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required

Job Requirements

• Degree in Business, Supply Chain, Logistics or Production 

• Minimum 3 years’ working experience within Supply Chain, Logistics or Production

• Technical and process oriented background with the ability to understand and interpret technical documentation and drawings

• Working knowledge of English, both orally and in writing

• Understanding aviation business specifically in the area of spares supply chain management

• Ability to understand the customer to develop and propose creative solutions 

• Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3 

Personal & Interpersonal skills

• Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward

• Diplomatic sense and open/‘out-of-silo’ mind-set

• Ability to build successful relations across functions and with all stakeholders

• Strong ability to work in a team to achieve common targets

• Positive, pro-active, and enthusiastic communication and working

• Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets

• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues 

• Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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