At Cathay Pacific Airways, we’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart! All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.Our global family can open up a world of opportunities for you. Join us and discover just how far you can go!

This role is a seven month fixed-term contract commencing in April 2025. It will report directly to the Senior Airport Operations Manager locally and indirectly to the Regional Head of Airports Europe.

Purpose of the role:

To oversee and supervise the flight operations on Mondays, Thursdays and Saturdays and daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.

To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognized regardless of circumstance.

Safety First, Quality Always

• Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
• Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents

Operational Excellence

• Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
• Assist in ensuring and maintaining operational and productivity performance conformance to standards
• Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
• Conduct flight briefings as required

Crisis Management capability and preparedness

• Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
• Effectively manage flight disruptions and irregularities and support airport management as required
• Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools

Supplier Management

• Support the Airport Operations Manager to drive down costs in daily operation
• Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records

Cost efficiency and productivity

• Monitor team daily productivity and flexibility in resource deployment
• Support station administration duties

Represent Cathay interests in the Airport Community

• Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, Oneworld Partners, and other airlines

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Essential

• Have the right to live and work in Italy
• Strong command of written and spoken Italian and English language is mandatory

Academic qualifications

• Post-secondary school education is desirable
• High school graduation

Knowledge, skills, training and experience

• Strong command of written and spoken English is mandatory with the local language being an advantage
• At least 3 years solid Customer Service experience, preferably in airlines or airport services
• Ability to work independently with good decision-making skills
• Self-motivated and committed leader who enjoys teamwork
• Very strong customer service mentality with strong interpersonal skills
• Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)
• Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters
• Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations
• Adapts to and embraces constant change

• Meal voucher
• 12.25 days of annual leave
• Travel benefits
• Employee Assistance Programme

Cathay Pacific is an equal opportunity employer that values diversity, supports inclusiveness, and encourages individual expression. The personal data provided by job applicants will be handled in strict accordance with our personal data policy, applicable legislation, and will be used solely for recruitment purposes.

Should you be interested in the position, we kindly invite you to submit your application by February 21st.