Deliver business value through Right and Fast partnership
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isnt just about developing cool things. Thats why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Honeywell Enterprise Mobility offers one of the industrys most robust and proven managed mobility services focused on driving an exceptional end-user experience through world-class deployment, helpdesk, lifecycle management, Telecom Expense Management (TEM), and more. Join the team responsible for the coordination and execution of wildly successful HEM programs for our customers.
The Sr Customer Experience Professional is responsible for being a customer account advocate by overseeing customer end-to-end program management.
KEY RESPONSIBILITIES
- Customer Account Advocate
- Lead Customer SLA performance management
- Inventory management
- Issue resolution
- Monthly customer billing
- Fulfill ad-hoc requests and special orders
- Initiate, capture requirements, plan and execute special projects
- Lead customer optimization and QBR meetings, including slide deck, agenda, produce minutes and distribute takeaways
- Stay updated on managed mobility industry innovation
- Evaluate and enhance customer success processes, methodologies, and tools to ensure scalability, efficiency, and customer satisfaction
KEYRESPONSIBILITIES
Customer Account Advocate
Oversee Customer end-to-end program management
Lead Customer SLA performance management
Inventory management
Issue resolution
Monthly customer billing
Fulfill ad-hoc requests and special orders
Initiate, capture requirements, plan and execute special projects
Lead customer optimization and QBR meetings, including slide deck, agenda, produce minutes and distribute takeaways
Industry Knowledge: Stay updated on managed mobility industry innovation
Continuous Improvement: Continuously evaluate and enhance customer success processes, methodologies, and tools to ensure scalability, efficiency, and customer satisfaction
YOU MUST HAVE
At least 6 years of demonstrated technical customer service experience, managing resources, identifying, and mitigating risks, and using data and metrics to determine improvements
Strong Microsoft Excel - i.e., VLOOKUP, data table matches, sorting, storytelling with data, analysis, problem-solving with data
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Ability to work in a high-paced environment and maintain a positive attitude under pressure
Comfort with ambiguity, frequent change, or unpredictability
Strong workflow diagramming experience (visio, lucid chart)
Excellent written and verbal communication skills
Passionate and curious
WE VALUE
Bachelor / Masters Degree
Certifications
A proficient understanding of customer service principles and best practices
Experience with SAP, Customer Portals, Oracle, Integrated Reporting Systems
BENEFITS
We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.u202Fu202F Visit benefits.honeywell.com to learn more.u202F
