The Job:

We want our customers to enjoy their holidays with peace of mind, knowing we’ve done everything possible to keep them safe. We are recruiting for a Senior Customer Safety Manager, who will own, develop and deliver our partners safety strategy and proposition.

Reporting to the Head of Customer Safety & Wellbeing, as our Senior Customer Safety Manager, you’ll be working strategically with partners and internal teams to make sure safety standards are met and risks are properly managed.

You’ll lead on our due diligence programme delivery leveraging the technology and data systems invested in to support risk based management of all products and services within our holidays programme

You’ll collaborate and align with our organisational and commercial goals and work closely with Senior Managers across the business to ensure that our safety proposition is embedded, effective and auditable throughout our end to end process.

You’ll manage teams that service Hotels, Contracts (Products and Services) and Standards and Intelligence that will have laser focus on ensuring the safety and security of our holiday touch points. 

As a Senior Manager you will support inform, participate and challenge our risk management programme and prepare reports as required to our Governance Forums.

How you will do it:

You have experience of international supplier safety, risk management, and compliance, backed by recognised qualifications. 

You’ll be an effective communicator who can engage and influence senior stakeholders, making safety a top priority across the business. You can confidently challenge where needed while maintaining strong relationships with suppliers, ensuring they meet contractual safety obligations, and you’ll have the ability to manage, lead, and support a team of safety experts, ensuring everyone is aligned on safety goals.

Ideally you’ll have operational experience from the airline, tour operator, or a related industry, giving you a solid understanding of the challenges and risks involved, and the relevant regulations to make informed decisions.

What you’ll get in return:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement. 

At easyJet holidays, we create unforgettable experiences for our customers, and we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere. 

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office. 

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. 

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

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