Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines
- Buddy passes for your friends so they can experience what makes us so great
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
- Enjoy a ‘Dress for your Day business casual environment
- Flexible work schedules that support work/life balance
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontiers highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airlines many weight-saving initiatives and focus on operational efficiencies, makes Frontier Americas Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airlines commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?·
The Sr Director of SOC provides the organization, process, systems and guidance to maintain safe and effective “day of” airline network operations, and develops and implements strategic initiatives to ensure consistent coordination of the functional areas of the SOC department, including coordination of functions outside of Flight Operations and determines organizational objectives of the SOC department. The Sr Director of SOC is directly responsible for ensuring the SOC is running effectively, through identification and development of high potential candidates and the continued development of tools and processes to ensure success and creates and develops support and enthusiasm for the continuous improvement of departmental operations through endorsement of a shared company vision, while providing leadership, direction and policy guidance to the SOC department. This opportunity is posted as a Senior Director-level role, but can be elevated to VP based on required experience or performance in the role, once hired.
Essential Functions
- Monitor workload and effectively delegate responsibilities to direct reports, ensuring that activities are conducted in accordance with Federal Aviation Regulations (FARs), company policies and procedures, and mitigate risk.
- Establish a training and leadership template to be used at large stations to ensure smooth operations and coordination with the SOC.
- Establish a training team to visit large stations and ensure coordination between station and SOC Operations.
- Establish and maintain the personnel, organization, processes and systems to ensure that the SOC continually achieves safe and efficient airline operations.
- Establishes and maintains KPIs for the SOC which measure its effectiveness and spots trends which need to be addressed.
- Provides effective and timely feedback to Network Planning on block reliability, system operational integrity, and methods to improve operational reliability and completion rate.
- Personally leading and/or supporting the SOC during major disruption events. Be present when needed.
- Create, communicate and execute operational plans to prevent and minimize operational disruptions.
- Keep Frontiers senior leadership apprised of status and developments during irregular events.
- Support organizational policies and senior leadership through productive analysis and constructive suggestions.
- Provide operational input for daily senior management briefings as required.
- Examine and recommends changes to improve the quality and efficiency of the daily operational plan and execution of the daily schedule plan.
- Identify key issues and develops strategic business solutions.
- Develop and implement quality assurance initiatives such as fuel burn reduction.
- Develop employee-based channels to solicit feedback and input on the quality of work issues important to employees in the Department.
- Select, motivate, train, develop and formally evaluate staff assigned to SOC, Dispatch and Performance Engineering functions and projects.
- Develop and manage a large diverse budget ($3MM+) for department and all assigned areas of responsibility; maintain budget to +/-5 and take effective action to reduce spending exceedance.
- Manage a multi-functional staff of 25+ employees with overall responsibility for hiring, training, counseling, performance, productivity, management and salary administration activity.
- Responsible for the content of the Dispatch Operations Manual.
- Administer the TWU labor agreement between the company and its dispatchers.
- Other duties as assigned by the VP Flight Operations.
Other Functions
- Identify policy and procedure inconsistencies within the department and other departments and provide recommendations for improvement.
- Coordinates activities between other areas within Flight Operations, stations, maintenance and the SOC.
- Serve as Civil Reserve Air Fleet (CRAF) mobilization representative, if applicable.
- Member of leadership team providing input for improvement in reliability.
Qualifications
- At least five years of management experience in Dispatch or System Operations at a FAR 121 carrier.
- Aircraft Dispatcher certificate, preferred.
- 3-5 years direct 121 air carrier dispatching experience, preferred.
- Bachelors degree in Aviation field or equivalent required.
- Departmental budget experience.
- Labor relations experience preferred.
- Project management experience preferred.
Knowledge, Skills and Abilities
- Professional demeanor with the ability to model dedication and support for Company goals.
- Ability to promote positive attitudes and Company loyalty within a large (25+) employee group.
- Excellent interpersonal skills evidenced by the ability to work and communicate effectively with all levels of management and employees.
- Ability to communicate verbally and in writing in a professional and positive manner with all company personnel as well as outside agency representatives. Strong command of the English language including grammar, style, and punctuation for all written correspondence and oral communication.
- Ability to manage, motivate, develop, and direct team members in their work to best achieve shared organizational and operational goals.
- Ability to think tactically as well as strategically when problem solving.
- Ability to problem-solve and react positively to all types of difficult situations.
- Ability to manage, implement, and complete a project from beginning to end.
- Strong working knowledge of common desktop applications – Microsoft Office, Outlook and Visio.
- Ability to define problems and work through solutions in a team building, non-threatening manner.
- Highly ethical and trustworthy leader that will represent and serve the employee group.
- Ability to make decisions under extreme pressure during regular and irregular operations.
- Ability to prioritize multiple tasks.
- Ability to use discretion and good judgment in ambiguous situations.
- Ability to maintain large deadline-oriented projects within project timelines and budget
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment adequately heated and cooled. Additional hours are worked during irregular operations. On-call 24/7.
Physical Effort
Generally, not required.
Supervision Received
Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
Positions Supervised
- Manager of Dispatch
- SOC shift managers
- Performance Engineers
Salary Range
$179,353 - $238,059 (BOE) plus 20 STI Target- PLEASE NOTE : The Salary Range provided is graded at a Senior Director level, range will increase if the ideal candidate qualifies for a VP- SOC. This posting will close on or before 9/16/2024.
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
