Senior Ground Operations Agent

Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.

- Complies information and calculates weight and balance
- Final Meal order for crew
- Load planning
- Flight Plan request
- Coordinate with Dispatcher
- Completion of weight and balance form and presentation to crew
- Supervise loading / offloading activities
- Prepares aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious issues to management
- Ensures accuracy and completeness of HAZMAT loading paperwork, notifies crew of location and, if necessary, obtains appropriate approvals prior to take-off
- Performs other duties as assigned

- High school education or above is preferable
- At least 2 years working experience in aviation industry
- Applies understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs, familiar in B767F, B777F and B747Foperations
- Proficiently utilizes SITA, ULD and Flight systems, screens and software
- Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job
- Knows and adheres to aircraft, vehicle and employee safety rules and regulations
- Understanding and uses air freight, terminal operations and flight terminology and processes
- Uses ability to track and coordinate multiple issues simultaneously
- Computer literate
- Basic math skills
- W&B and DG certificates are preferable

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