How youll help us Keep Climbing (overview & key responsibilities)

Enterprise Payments team is striving to modernize payments across Delta securely and efficiently. Some of our recent accomplishments include processing of payment in local currencies, Apple Tap-to-Pay for Onboard sales, Payment on kiosk at airport lobbies and Delta Sky Clubs, Payment enhancements to ensure PCI Compliance and compliance with government mandates, and other value-driving payment capabilities. In our pursuit of making Delta payments functionality best in class, we are looking for a motivated, impactful Senior Product Leader to join the Enterprise Payments team.

Senior Product Leader, Enterprise Payments will support product vision and execution of Payments roadmap. The role will effectively collaborate with internal partners across Digital Channels, IT, Loyalty, Treasury, Enterprise Solutions, Reservations (Res), Inflight Services (IFS), Airport Customer Service (ACS) and others to centralize and streamline payments at Delta. Will lead enhancement of payments functionalities to ensure consistency of payment methods across channels and products, protect Customer data (PCI compliance), and support unique payments needs in international markets. The role will entail the following responsibilities:

• Partner with Payments Leadership and key stakeholders to build shared roadmap and priorities, aligned with the Enterprise planning process

• Assess market opportunities to help define strategic vision for Enterprise Payments

• Manage complex, multi-phased deliverables and lead without authority, collaborating with internal and external partners, ensuring adequate prioritization, and removal of impediments

• Document work in company-adopted tools/platforms, following Agile methodology

• Analyze payments performance and identify improvement opportunities

• Support investigation of production issues and pursue resolution based on impact

• Communicate and build appropriate transparency at many different levels

• Act as a critical resource and support for the IT team, ensuring that the development team understands items in Payments’ backlog, their priorities, and business value

• Lead work planning and grooming sessions

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

At least 7 years of relevant work experience in product management and/or complex project management
Experience in at least one of the following functions in an airline environment: Digital, Treasury, Enterprise Solutions (Financial Documents/Retail), Distribution, Revenue Management, Loyalty, Network, Sales, Reservations, or similar product management role
Strong business acumen, results-oriented and capable of working through impediments and meeting, or exceeding deadlines with attention to detail and follow-through
Ability to work independently and manage multiple complex projects simultaneously
Ability to work well with diverse groups in a fast-paced, changing environment with a high degree of initiative
Proven ability to influence without authority and work in a matrix setting
Demonstrated ability to communicate effectively at all levels of the organization, through both written and verbal communication
Strong analytical skills
Proven vendor management skills
Experience and proficiency in Agility (Version One), Aha!
Must be performing satisfactorily in present position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Must be at least 18 years of age and have authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

BA/BS or advanced degree in quantitative discipline such as Business Administration, Technology, Economics, Finance, or Data Analysis
Strong expertise in payments functionality
Product Owner Certification
Cross-divisional experience at Delta is highly recommended

Senior Product Leader, Enterprise Payments

Company Overview