Senior Solution Lead - Subsidiaries

Reports to: Application Manager

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain. In collaboration with key stakeholders, the incumbent should understand how and how well the business is supported by the IT product or applications in their area. You are responsible for ensuring the successful delivery of IT product or application with high deliverables that are aligned with the business vision and goals by managing a very energetic team using different delivery methodologies.

Operation Management

• Collaborate with different teams and/or other departments to ensure customer service standards are met throughout the incident management, problem management and change management process.
• Ensure operations maintenance and support schedule are fully complied. Consult and evaluate vendor recommendations / solutions where appropriate.
• Provide timely feedback to internal customers to allow a fair opportunity to address and recover from performance issues.
• Coordinate activities to resolve incidents and restore normal service.
• Handling major incident, crisis management and escalation in according to the pre-defined processes, when required.

Business Engagement

• Drive to provide pre-project consulting for a portfolio pipeline of initiatives
• Understand, capture and communicate business direction, challenges and requirements
• Focus on medium to large scale initiatives
• Support and participate in the business process change
• Identify ways to drive growth, productivity and improvement for the Airlines
• Drive to develop and maintain a cross departmental view of IT and business
• Interact and work closely with solution provider or internal senior management
• Co-create the product roadmap with the business
• Challenge the business on their assumptions and justifications in a constructive manner in order to keep the resources on Cathay Pacific’s best interests.

Technology Design and Implementation

• Cross-team collaboration with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches based on the latest technology (including but not limit to Oracle databases, Angular, Windows/Unix/Linux script, PL/SQL, Java/C, PHP)
• Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer and IT needs
• Facilitate design walkthroughs with IT and business people to validate solutions against business requirements and IT architecture
• Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
• Generates ideas and develop new approaches to improve overall system design and/or streamline delivery of product/system
• Keep abreast of latest trends in technology, industry and corresponding business domain
• Cross-team collaboration with the application manager to contribute to the strategic road map

Project Delivery

• Focus on medium to large scale initiatives
• Accountable to initiate, define, plan and execute tasks / initiatives
• Drive to test all solution aspects including but not limited to security, performance, integration
• Facilitate project progress through relevant gates
• Manage the day-to-day activities of the software development team and external 3rd parties as required
• Proactively ensure that the team members are provided with the necessary organizational insight to make effective decision
• Accountable for making timely risk mitigation decision and mobilising resources for projects by considering operational and financial metrics

People Management

• Accountable for team resource planning
• Manage external 3rd parties as required
• Provides direction and mentorship to less experienced people

• Degree qualification in Information Technology related discipline
• 8 years of related IT experience in application development
• Proven experience in system support and troubleshooting skills
• Experience managing a software development team
• Certifications in ITIL is desirable
• Able to handle multiple tasks and coordinate tasks/problem solving with multiple IT groups, service suppliers and business users.
• Experience with utilization of outsourced and/or globally distributed resources
• Outstanding verbal and written communication skill
• Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.