Senior Staff Representative - IFE Field Support

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Supports field technicians and provides expertise and oversight on chronic, sophisticated, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems). Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint. Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEMs, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus. The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs. Must be willing to travel for job duties.

• Handle Inflight entertainment failures by coordinating with planning and parts logistics
• Daily reports, supervising chronic items, handling the WIFI desk, coordination with planning and maintenance control
• Provide technical solutions to increase passenger experience for zonal failures
• Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs
• Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement
• Support cabin systems while providing solutions to technical and diagnostic tooling support
• Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44
• Inductions: New aircraft deliveries from Boeing/Airbus
• Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor’s degree or equivalent work experience
• FAA A&P Certificate
• This is a DOT Critical Position Valid Driver’s License
• 5 + years of experience
• Knowledge of various Inflight entertainment systems
• Cabin systems familiarization
• Knowledge of Engineering documents for process improvement
• Ability to perform in a fast-paced environment
• Excellent interpersonal skills with proven track record to coordinate and manage cross-functionally
• Able to independently complete tasks and provide timely updates
• Fast learner with ability to take remote learning and web-based classes
• Able to assemble anomalies based on frequent vendor Audits
• The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices
• The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces
• You must be available for any shift within a 24/7 operation, weekends, and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master’s degree or equivalent experience
• Aeronautical or Electrical Engineering
• FCC license
• MRO Experience with Install, Service and retrofit
• Aircraft Systems knowledge
• Knowledge of Excel macros, and VBA coding for database applications

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.