How youll help us Keep Climbing (overview & key responsibilities) At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human-centered design to address the dynamic needs of today’s users while advancing future possibilities. Our approach involves transitioning from individual skill teams to collaborative Design and UX teams with a continued focus on design excellence that sets the bar for digital experiences and inspires product and teams at Delta. We are inviting top-tier talent to join us in this journey to drive the creation of exceptional digital experiences for our customers and employees. We are seeking a Senior User Experience Researcher to join Delta’s Digital Design and UX team. The role will oversee research initiatives that support digital product strategy, focusing on understanding the needs, attitudes, and behaviors of end users to enhance the overall user experience and drive engagement across Delta’s digital products, including both employee and customer-facing channels. This person will be responsible for designing, executing and presenting user research insights and recommendations to the Digital Experience organization, internal, and external stakeholders. It is important that the candidate has a professional, confident, and polished demeanor; is outgoing, articulate and passionate about user research; and able to work well with large product teams. The person in this role will lead Director level meetings and should be able to present research findings and recommendations in a clear manner.Responsibilities:Coordinate with product, UI/UX design, design agency, and other stakeholder teams to execute upon the strategy to drive a best-in-class digital user experience.Collaborate with internal and external stakeholders to define and prioritize user experience research objectives, develop user research plans.Design, conduct, moderate, and analyze user research studies, including but not limited to lab-based and remote usability studies, heuristic evaluations, surveys, navigation testing, eye tracking, benchspan analyses, A/B testing, and online customer panels. Run multiple concurrent user research related projects, effectively managing competing priorities. Present research findings with clear, actionable implications, and communicate design best practices to stakeholders and senior leadership across the organization. Ensure insights are synthesized into concise, actionable recommendations that tell the user’s story.Create and maintain relationships with vendors and other external business contacts.Train and mentor new members of the team, including those with no prior user research experience.Act as a subject matter expert for usability perspective within the team, evaluating new and existing experiences and applying known principles across these experiences. Follow how the industry is transforming, staying up to date on UX research best practices. Always looking for ways to improve the research and the deliverables.Be the voice of our users providing recommendations to ensure we are creating data-driven user-centered digital experiences.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications) 5+ years of experience in user-centered design and UX research, including planning, conducting, analyzing, and presenting insights, leading both generative and evaluative studies, experience with websites and/or mobile apps preferred Strong knowledge of mixed-method UX research practices, encompassing both qualitative and quantitative methods, and statistical analysisComprehensive understanding of the design process and agile development. Hands-on experience with in-lab and remote usability testing, heuristic evaluations, and digital ethnographic studies. Strong interpersonal skills that demonstrate the ability to work and collaborate on multi-disciplinary teams. Embraces diverse people, thinking, and styles.Experience in vendor management, including establishing and maintaining relationships with vendors and other external business contacts. A self-starter, organized, with ability to work in a faced paced environment managing multiple projects concurrently with tight timelines with attention to detail and accuracy in all work.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Masters or PhD in human-computer interaction, Human Factors, Cognitive Psychology, Usability Engineering, Information Science, or a related fieldFamiliarity with prototyping tools such as Figma, iRise, Axure, Invision Experience with UserZoom, Tobii eye trackers