Service Director Intl. - Customer Service ESP

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here’s what you will do:

• Entails working with the ground handler to supervise check-in, ramp and baggage operations for the arrival and departure of united flights and ensuring vendor compliance with all security requirements and regulations
• Meeting, boarding flights and assisting customers wherever required
• Other duties including back office administration and full operational supervision to ensure the smooth and professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (Minimum requirements)

• High School Diploma / GED or equivalent school leaving certificate
• Proven track record of reliability
• Professional image and appearance
• Strong communication skills
• Conflict resolution and decision making, with the ability to lead
• Must be fluent in English and Spanish (written and spoken)
• Flexible approach to work standards and duties
• Must be able to live and work in Spain/EU without visa sponsorship or support
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
• Attendance is required at work location
• Public contact / customer service experience
• A minimum of 2-3 years previous work experience in airport operations
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• International GSC qualified
• Experience leading Union personnel
• Fluency in other European languages (written and oral)
• Working knowledge of the region preferred