The sky’s the limit for a Service Operational Manager at KLM. As a vital member of our IT Telecom department, you will be responsible of end-to-end Service management on Critical Communication Services for Air France KLM Group with strong interactions with all businesses involved in Flight Operation and several Technical Teams. He/she will represent these services across the organizations, for the projects, the run and the evolutions.
Critical Communications scope includes all the services around Private Mobile Radio and Push to Talk, Radio Air/Ground and advanced Telephony and Radio systems, all these systems are used by Operational flight entities of KLM and Air France.
Agility is now key for managing activities and projects.
Smooth and undisturbed communications are crucial to all of KLM and AF operations. As Service Operational Manager of Critical Communications, you will ensure:
The Service Operation Manager ensures a cross-functional coordination role with the internal and external teams that contribute to the value chain. He/she will work with various stakeholders (business teams, engineering teams, architects, project managers, network teams, security teams, contract managers, operators and suppliers, etc.).
Additionally, you will:
• play roles within Agility Product Team of Critical Communication Solutions
• Contribute or ensuring small specific activities
You’ll become part of Air France Telecom Department, specifically in Communications Solutions Team Product Lines. This team include 3 Agile Product Teams based per product family (Voices and Call Center, Video, Critical Communication). You will work with AF and KLM Telecom teams and with AF and KLM businesses with occasionally trips toward Roissy Charles de Gaulle Airport.
You have some technical background on telecom domains and you have also an experience on managing products or projects. That’s why you bring an end-to-end vision. You have a good communication, taste for working cross-functionally and able to federate, able to establish and maintain good relations with all stakeholders, Business oriented, autonomous and have a good reporting, able to prevent and anticipate issues of difficulties and a synthesis spirit.
In addition, you:
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
At Air France-KLM, cybersecurity is high on the agenda. That is why we work with advanced tools. Would you like to join us as an analyst or engineer?
Pim and Daan helped develop LiMiTS: an AI tool making life easier not only for planners, but also for engineers.
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Don’t wait any longer and apply for this function before the final boarding call on 01/03/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Do you think were a match?Start your journey with us here.
If you have any questions regarding this vacancy, contact our recruiter Noor or hiring manager Fernand!This job has the following ID number: 18355