Skywards Infinity Platform Manager

About the Role:

Manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn every day in a seamless way and will provide the partners with an effective channel to engage with members.

Support the Skywards Everyday digital roadmap. Manage the backlog of features to support and deliver against this roadmap including the prioritisation and delivery of work across internal and external development teams. Collaborate closely with cross-functional teams to integrate loyalty features seamlessly into the platform.   

What you will do:

• Implement the Skywards Everyday digital platform, in close collaboration with the Partnerships and Product teams, to provide a mobile channel for members to engage with retail, F&B, travel & lifestyle outlets to earn and burn miles on everyday transactions and other loyalty related features.  


• Ensure that the platform meets the requirements of the business development and partnerships strategy. 


• Scale the platform to cater to multiple strategic markets (e.g., UAE, India, KSA) while maintaining localised content relevant to each market.


• Implement a B2B Skywards Everyday platform that will enable an effortless process to contract, on board and transact with local partners as well as providing them with a channel to promote their services to Skywards members.


• Continuously enhance the platform, in collaboration with Brand & Marketing (UX) internal IT, and an ecosystem of technology and business partners to ensure a seamless experience for members and to establish the platform as an effective channel of communication.


• In collaboration with the cross functional teams, manage the overall digital product backlog, including the development of the quarterly delivery plans.


• Leverage and monetise the transaction data over the platform, provide insights to partners and drive further personalisation to members.


• Provide the business requirements and manage the contractual agreements with the technology and business partners, in coordination with other Emirates Group stakeholders (e.g., EK IT, Group Legal).


• Manage all the aspects pertaining to the operational use of the platform by (B2B) partners and by (B2C) members.


• Collaborate with the Partnerships team on their business development plans to ensure the platform is future proof and supporting the growth objectives.

This job might be for you if you have:

• Degree or Honours (12+3 or equivalent)


• 8+ years’ experience in Commercial/Sales


• Experience in Business Technology

You'll have an edge if you possess:

• Strong ability to influence and collaborate effectively across cross-functional teams.


• Deep understanding of mobile app ecosystems, retail tech, loyalty tech, payment platforms (including digital wallet, Digital-fintech, contactless payment), user experience design principles and digital strategies. 


• Demonstrable Product Owner skills


• Broad knowledge of airline & retail marketing, and customer loyalty programmes.


• Experience with contracts.

What Emirates can offer you?

• A competitive salary, paid tax-free and reviewed annually


• 42 calendar days annual leave, plus public holidays


• Full relocation package, including flights, shipping and optional hotel accommodation on arrival 


• Annual leave travel - return tickets home each year


• Private medical insurance


• Discounts on airline tickets for EK and partner networks


• Travel benefits and discounts for friends & family


• Education Support Allowance for children’s education in Dubai or abroad

Safety Sensitive Role: No

Leadership Role: Yes