Role Introduction
Reports to: Senior Solution Lead
Join Cathay Pacific as a Solution Lead in our Information Technology Solution Centre. You will be the one to lead the design, development, and implementation of innovative IT solutions at the Customer Solution Centre. If you are a visionary leader passionate about technology and customer experience, this is an excellent opportunity to be part of our journey in delivering exceptional solutions.
Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.
Leverage your expertise to lead technical delivery in the Customer Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our diverse airport teams around the world.
Key Responsibilities
- Capture and communicate business direction, challenges and requirements
- Recommends commercially and technically viable ideas to improve the business performance
- Work closely with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches
- Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer needs
- Recommends and implements simple continuous improvement of standard Cathay IT Practices
- Responsible for application maintenance and striving for continuous improvements within the application lifecycle
- Test all solution aspects including but not limited to security, performance, integration
- Manage external 3rd parties as required
- Perform the role of surrogate Product Owner / BU SME (generally Senior)
- Coach Solution Analysts on any aspect of their role
Requirements
- Degree qualification in Computer Science, Information Systems, or Information Technology related discipline
- Minimum 6 years of IT experience with hands-on solution delivery experience in large scale projects
- Client facing experience with successful relationship management is a plus
- Proven verbal and written communication skill
- Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
- Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity based on facts
- Proven troubleshooting skills; ability to identify patterns and generate ideas
- Airline or travel industry knowledge is highly beneficial
- Solid software development skill is highly beneficial
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
