Solution Lead

At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.
2. Applicants must have the right to live and work in Chinese mainland.
3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain.

The Solution Lead (SL) is responsible for delivery of high quality IT product or applications to the business. Key responsibilities may be categorised into five areas:

Business Engagement

• Support pre-project consulting for a portfolio pipeline of initiatives
• Capture and communicate business direction, challenges and requirements
• Support business process change
• Recommends commercially and technically viable ideas to improve the business performance

Technology Design and Implementation

• Work closely with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches
• Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer needs
• Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
• Recommends and implements simple continuous improvement of standard Cathay IT Practices
• Keep abreast of latest trends in technology, industry and corresponding business domain
• Responsible for application maintenance and striving for continuous improvements within the application lifecycle

Project Delivery

• Focus on small to medium scale initiatives
• Initiate, define, plan and execute tasks / initiatives
• Test all solution aspects including but not limited to security, performance, integration
• Facilitate project progress through relevant gates
• Manage the day-to-day activities of the software development team and external 3^rd parties as required

People Management

• Contribute to team resource planning
• Manage external 3^rd parties as required

The Solution Lead may also:

• Be directly involved in implement solutions in an Agile development team
• Directly manage one or more Solution Analysts
• Perform the role of surrogate Product Owner / BU SME (generally Senior)
• Coach Solution Analysts on any aspect of their role

E&A Responsibility

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor degree or above, Masters preferred

Knowledge, Skills, Training and Experience

• 8+ years of related IT experience covering but not limited to:
  • Software development
  • System analysis
  • Business analysis
  • Solution definition
  • System Testing
• Client facing experience with successful relationship management is a plus
• Proven verbal and written communication skill
• Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
• Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
• Proven troubleshooting skills; ability to identify patterns and generate ideas
• Airline or travel industry knowledge is highly beneficial
• Solid software development skill is highly beneficial
• Solid experience in systems analysis and software development, with sound knowledge and experience in some of the below areas:
  • Front-end framework, responsive web design and scripts such as HTML5, CSS3, jQuery, AngularJS and ReactJS, Websockets and JSON.
  • Secure, robust and high transaction volume web development with Spring boot, J2EE, Node.JS, Adobe Experience Manager, web accessibility and Search Engine Optimization 
  • API and micro-services development 
  • Open Source Technology and its managed cloud services such as Java, MySQL, Redis and MongoDB.
  • Implementation and operation of reference architecture, resources and services on Public Clouds. 
  • Docker configuration of Tomcat Application Server, Adobe Experience Manager.
  • CI/CD and monitoring tools (e.g Jenkins, Ansible, Terraform and AppDynamics).
  • Knowledge on database design and ETL tools.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.