Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As the Senior Manager of IT Application Development, your responsibilities will be to own the modernization, management, and integration of the ETRM systems, focusing on fuel management.

Your role will also involve driving the strategy for modernizing the ETRM systems, focusing on performance, scalability, and security. Applying Agile methodologies and DevOps practices will be key to enhancing the development and deployment processes, aiming for increased speed and quality.

You will be expected to provide hands-on leadership in the design, analysis, and development of scalable solutions. This includes focusing on solutions architecture and driving organizational change. Collaborating effectively with finance stakeholders and various teams within the organization will be imperative to meeting the company’s strategic objectives. Your role will require a strong blend of technical expertise, leadership skills, and the ability to foster collaboration.

• Leadership and Team Management:
  
  • Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning
  • Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operations
  • Establish goals for the team and individuals, including performance reviews and career and performance plans
  • Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines
  • Evaluate and suggest improvements to the organizational structure, roles, and responsibilities
• Communication and Stakeholder Management:
  
  • Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements
  • Collaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategy
  • Develop multi-year product development strategies and tactical plans
  • Share knowledge and work together to generate innovative solutions to problems
  • Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards
  • Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review
  • Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives
• Budgeting and Resource Management:
  
  • Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs
  • Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team
• Strategic IT Planning and Execution:
  
  • Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutions
  • Identify technical obstacles early and collaborate closely with the team to find innovative solutions
  • Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions
  • Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed
  • Also, ensure compliance with code scanning and other security protocols during development and release

Required

• Bachelors degree in Information Systems, Computer Science, Engineering, Mathematics, or other related field
• 7+ years of relevant experience
• At least 1 year of experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development
• 2-3 years managing ETRM and Vendor Applications
• 3-4 years of hands-on development experience in AWS environments, demonstrating deep proficiency in utilizing AWS services for application development and optimization
• 2-3 years of experience in implementing and managing DevOps practices, including continuous integration and continuous deployment (CI/CD) strategies to enhance operational efficiencies and deployment reliability
• Demonstrated ability to develop applications using .NET and C. Proficient in using AWS services for cloud-based solutions, including AWS-specific databases.
• Extensive knowledge and hands-on experience with Oracle DB, PL/SQL, and AWS database technologies. Skilled in designing and implementing efficient ETL processes.
• Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
• Well-versed in Agile development and requirements management processes
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Masters degree
• Understanding of system architecture principles, including the ability to design scalable and reliable solutions
• Relevant AWS Certifications include AWS Certified Solutions Architect or AWS Certified DevOps Engineer.