SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. MANAG
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Sr. Manager, Hospitality
Job Description:

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. MANAGER, HOSPITALITY

The role of Sr. Hospitality Manager will be to provide the direction and management of the organization’s food and customer service activities. You will help develop and implement effective customer service strategies and training programs across a 24/7 multi-outlet operation. The duties of Sr. Hospitality Manager will include but are not limited to: coordinating service operations for approximately 10,000 meals per day across multiple concepts ranging from high volume food hall to quick service, full service restaurants, bars and catering. Additionally, the position will be responsible for monitoring and motivating staff, ensuring excellent customer service, engaging with customers, cross site communication, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Sr. Hospitality Manager will support the mission by providing a foundation for excellent customer service operational excellence and quality food options that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

  • Oversee menu accuracy in multiple service formats
  • Site expert on point of sale system from implementation to daily upkeep and functionality
  • Set and enforces standards for hospitality operations
  • Monitor quality and consistency of food products in all service locations
  • Maintaining clean and safe work stations throughout operation
  • Trains staff on customer service, allergen and nutritional awareness
  • Enforces proper food safety practices with staff and leads
  • Coordinates and enhances time management for team
  • Develop and execute financial plan Hospitality operation
  • Creation and maintenance of in person and online training materials
  • Performance management for hospitality staff
  • Develop and execute food service plans for site needs including new builds and launch operations
  • Site communication strategies and execution
Job Requirements:

BASIC QUALIFICATIONS:

  • Associate degree or higher
  • 7+ years of leadership experience within the food service industry in a high volume multi-concept operation

PREFERRED SKILLS AND EXPERIENCE:

  • Manager level food safety certification
  • Experience opening new operations and/or creating operational procedures from the ground up for high volume, multi-unit establishments
  • Beverage and wine knowledge including bar management and fundamentals
  • Advanced understanding of modern marketing fundamentals and tools
  • Advanced knowledge of customer service and safe kitchen operations
  • Experience with Microsoft office and outlook
  • Excellent communication skills both written and verbal
  • Advanced knowledge of food profession principles and practices
  • Excellent knowledge of Food Service systems, ordering and inventory
  • Experience in corporate environment
  • Proficient knowledge of human resources management
  • Ability to organize work for large groups in various service formats
  • Strong time management skills
  • Experience with batch cooking or high volume operations
  • Experience leading groups in large team settings of 10 or more staff members
  • Experience working in SpaceX food service operation for 1+ years

ADDITIONAL REQUIREMENTS:

  • Ability to lift up to 25 lbs. unassisted
  • Ability to stand for long periods of time
  • Ability to work all shifts and available to work extended hours and weekends

COMPENSATION AND BENEFITS:

Pay range:

Sr. Manager: $110,000.00 - $135,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1031 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.
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Job Info
Location
Starbase, TX, United States
Type
Permanent
Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1031 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.

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