Supervisor - Airport Operations

Job Description:

Description

Supervisor - Airport Operations

Key Responsibilities:

Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Lead all aspects of and support the performance of a team, zone or cell
Set expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreements
Engage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communications
Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Develop and implement standard work and continuous improvement processes
Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
Identify, address and issue appropriate and timely corrective action in accordance with working together guidelines
Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
Participate in peer, safety and accident review boards
Confront and address inappropriate behavior and performance issues with specific feedback
Complete all mandated regulatory and Company required documentation of activities
Document performance issues into case management system
Attend division/unit/group meetings
Participate on collateral projects

Qualifications

What’s needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalent
Valid Driver’s License
Experience leading and influencing a team and customer service experience
1 Year Operational Leadership Experience
Strong written and oral communication skills
Conflict resolution and decision making, with the ability to lead
Experience collaborating and working alongside Union personnel
Proficient in IT systems and common software appropriate to work group
Eye For Business/Continuous Improvement
Customer Focus
Teamwork
Safety orientation
Planning/multi-tasking
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an integral function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors Degree or relevant job experience will be equally considered
Computer skills including Microsoft Office (Outlook, Word, Excel)
Experience leading Union personnel
Experience working in Airport Operations
Experience working in a Line Station Operation

The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry

Job Ident #: MSY00000168

Company Details

United Airlines

1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com

Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.

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Job Info

Location

New Orleans, Louisiana, United States

Type

Permanent

Company Details

United Airlines

1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com

Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.