Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
DescriptionCustomer Strategy & Innovation
One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities
This position will lead a team of auditors around the system with a sole focus on quality assurance audits for the Airport Operations Business Partners. This position will be able to be responsible for development, engagement, and training for the team. Up to 85 travel.
- Prioritize daily activities of auditor team based and build and implement processes that support Business Partner Performance
- Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports
- Establish evaluation methods to review and assess areas of strength and improvement for the auditing program
- Responsible for ensuring performance reviews are completed following a station audit
- Oversight and development of auditor training – initial & recurrent
- Develops employees through counseling, mentorship, and career planning forums
- Leads employees by motivation, mentorship, and accountability for individual performance
NOTE: This role can be based at the nearest hub location
QualificationsWhat’s needed to succeed (Minimum Qualifications):- Associate degree or 2 years of relevant work experience
- 2+ years’ aviation or operational experience in a fast-paced environment
- Excellent communication skills; including written and verbal.
- Outstanding interpersonal skills
- Experience with Microsoft Word, Excel, PowerPoint & Outlook
- Motivated individual that has demonstrated problem solving and decision-making ability
- Leadership skills with the ability to develop and mentor
- Time management
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Bachelors degree or 4 years of relevant work experience
- Audit experience
- Airport Operations experience
- Training/Coaching experience
The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry