• High School Diploma or General Education Development (GED) Diploma
• Three (3) years' experience facilitating training
• Prior experience managing a team in a fast-paced environment
• Possess and maintain any active Airport Operations or Ground Operations qualification
• Proficient in Microsoft Office suite, including SharePoint
• Excellent verbal and written communication skills
• Ability to handle multiple tasks with accuracy and diplomacy
• Detail oriented and possess effective organizational and administrative skills
• Available for overnight travel (10%) 
• Must pass a ten (10) year background check and pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located 
• Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications 

• Bachelor's degree
• Two (2) years of Project Management experience
• Three (3) years of performance management experience
• Knowledge of Airline Regulatory requirements with understanding of Approved Programs Manual (APM), Airport Operations Manual (AOM), Ground Operations Manual (GOM) as well as government agency (Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Department of Homeland Security (DHS), Department of Transportation (DOT) and Air Carrier Access Act (ACAA)) requirements
• Knowledgeable in adult learning, professional development, performance and project management
• Excellent coaching, decision-making skills and the ability to motivate and mentor direct reports  

Crewmember Expectations  

• Regular attendance and punctuality  
• Potential need to work flexible hours and be available to respond on short-notice 
• Able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment  

• Computer and other office equipment 

Work Environment  

• Traditional office environment 

Physical Effort   

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.  (Light)