Supervisor Resource Allocation GO

jetBlue Airways •

Fort Lauderdale, Florida, United States

Position Type: Permanent

Job Description:

Position Title: Supervisor Resource Allocation (Ground Operations)

Position Summary:

The Supervisor Resource Allocation is involved in the management of Crewmember assignment scheduling and forecasting, monitoring fluctuating Airport Operations (AO)/Ground Operations (GO) Customer/Bag volumes and metrics, forecasting future volumes, building and executing on staffing models, and analyzing and reporting on trends. The Supervisor seeks ways to improve efficiency through active involvement in process improvement initiatives. The Supervisor monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data.

Essential Responsibilities:

Utilize and oversee the Inform GS RealTime system to ensure proper assignment of tasks to AO and GO Crewmembers
Troubleshoots and resolves task assignment issues in real-time
Identifies hourly risks or areas of additional efficiency opportunities
Continually monitor inbound and outbound flight activity
Monitor baggage and passenger counts to ensure AO and GO teams are properly resourced
Work closely with the administrative team to maintain effective communication and share insights on operational issues and staffing impacts
Work with Crewmembers from other teams on organizational initiatives
Other front-line supervisory duties, as assigned

Job Requirements:
:

High School Diploma or General Education Development (GED) Diploma
Three (3) years of analytical experience
Two (2) years of airport experience
Expert knowledge of Excel
Must be able to acquire and maintain SIDA Badge
Ability to think creatively to solve problems
Ability to analyze and troubleshoot problems
Effective research skills including the ability to analyze information, make determinations, and issue reports in accordance with Company guidelines
Present for core hours but may increase based on fluctuating workload demands
Available for occasional overnight travel (10%)
Flexible and able to work at any time, including nights, weekends and holidays
Must be able to pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Five (5) years of industry experience
One (1) year of Supervisory experience
Knowledge of Workforce Management Systems, specifically Inform GS RealTime
Proficiency with Microsoft Office
Passionate about providing excellent service to fellow Crewmembers and Customers
Excellent verbal and written communication skills
Excellent organizational and strategic time management skills
Ability to work independently and in a high pressure team environment
Highly motivated self-starter with the ability to multi-task
Ability to rapidly resolve complex customer service issues
Available for occasional overnight travel

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Job Ident #: 55697

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Supervisor Resource Allocation GO

Company Overview