Supervisor, Crew Tracking

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Crew Tracking Team within the Integrated Operations Division.
• ​Responsible for supervising a team of Crew Trackers.

• ​Mentors and guides Crew Trackers on designated shift
• Makes adjustments to Crew Tracking workflow as needed to meet the needs of the operation
• Assists Sr. Manager with daily operational requirements when necessary and provide contractual support to the APA/APFA including tape request
• Researches grievances and pay claims
• Acts as point person on shift for problem solving Crew Tracking issues, and handling escalated phone calls
• Assists the Sr. Manager in preparing and discussing evaluation reviews for each Crew Tracker
• Coaches and counsels employees to correct and improve performance
• Mitigates and resolves APA/APFA issues
• Able to work shifts, including weekends and holidays in a 24/7 operation
• Able to work overtime as required, sometimes with little or no advance notice

Minimum Qualifications- Education & Prior Job Experience

• ​High School Diploma or GED equivalency
• 2 years Crew Scheduling and SABRE/FOS experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of AA/APA/APFA contractual labor agreements
• Ability to work in a highly stressful environment on a daily basis
• Ability to exercise sound judgment in making decisions based on information gathered/reviewed
• Ability to be flexible and capable of adapting to constant change
• Ability to work with all levels of management and union groups
• Ability to learn computer applications and apply knowledge
• Ability to prioritize tasks
• Ability to work well under pressure and deadlines
• Ability to work with minimal supervision
• Ability to manually complete duties in the event of computer outages
• Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
• Ability to read, understand and comprehend the pilot and FA labor agreements

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.