Pacific Coastal Airlines is looking for a temporary full-time (12 months) Supervisor, Customer Service located in Vancouver. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.
Supervisor, Customer Service is a functional leadership position responsible for providing supervision, direction training and support to all Customer Service Agents at the Vancouver base. The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.
Job Responsibilities:
- Ensure all ground operations are conducted in a structured, organized, efficient fashion, without sacrificing public safety, or the quality standards
- Build a strong, competent and cohesive team of employees that are motivated to support the Companys vision and uphold and reflect positively on the Companys values
- Provide leadership, training and performance management to all team members
- Foster and maintain a culture that is respectful, supportive and engaging
- Identify, address and support employee performance in a timely manner and engage in effective progressive discipline as necessary
- Ensure that all airports employees are provided with adequate training, currency checks and daily communication support
- Monitor and audit all areas of the base operations to ensure compliance with all published standards and regulatory requirements
- Actively participate in Base Supervisor team meetings
- Support an active working relationship with airport authority and attend airport operations meetings as applicable
- Prepare daily work schedules, ensure adequate and efficient staffing
- Develop/ implement appropriate corrective action plans to resolve operational audit findings with the goal to improve the departments overall safety, increase operational effectiveness and reduce operational costs
- Support facilitating monthly scheduling
- Approve timesheets and authorize overtime hours according to standards
- Resolve business and human relations problems or grievances in consultation with Employee Services and Operations Manager YVR.
- Other duties as assigned
Qualifications and Competencies:
- Minimum of High School Graduation
- Aviation/airline operations experience is a very strong asset
- A minimum of 5 years experience in a airports and/or customer service environment
- Minimum of two years experience in supervisory or management role
- Clear and effective communication skills with demonstrated ability to have difficult conversations maintaining dignity and confidentiality
- Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
- Demonstrated proficiency with computers and recent experience using Windows-based software
- Proven history time management and organizational excellence
- Must be able to obtain and maintain designated security clearance
- Flexible to work weekends, evenings, holidays and/or irregular shifts/overtime as the operation demands
Why Pacific Coastal Airlines?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
Apply today!
Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.
