Duties and Responsibilities:

• Coordinates and supervises the daily activities of staff

10 Percent

• Understand open urgent orders

5 Percent

• Track customer backorders, open notifications

5 Percent

• Communicate with customers regarding urgent orders, questions, problems

5 Percent

• Complete weekly reports and KPI details

5 Percent

• Assist Customer service reps with problem orders and quotes

5 Percent

• Sets priorities for the team to ensure task completion, coordinates work activities

5 Percent

• Ensure all customer Consignment, COMP, and Warranty contracts are maintained within SAP system

5 Percent

• Ensure all Processes related to consignment usage and replenishment are completed

5 Percent

• Test for continuous SAP Development / Improvements

1 Percent

• Interview and train all new hires

5 Percent

• PTO approvals, log hours and approve Payroll

5 Percent

• Working supervisors fill in when staff shortages or workload is too heavy

5 Percent

• Follows all of the CSR’s procedures

5 Percent

• Assist in running the weekly customer meetings when manager is unavailable

5 Percent

• Working with Warehouse on shipping and receiving issues

5 Percent

• Working with accounting on invoice and payment issues

5 Percent

• Work with Customer Service Management team on customer issues

5 Percent

• Ensure all the monthly billings for Flight hours and consignment are processed

5 Percent

• Perform other duties and fulfill other responsibilities as assigned

4 Percent

Total

100 Percent

Bachelors degree or equivalent work experience.

• 5+ years Prior experience in customer service or related administrative support position
• Strong leadership abilities.
• Three to five years of experience using SAP in a customer support environment
• Experience with Microsoft office skills- including outlook, word, excel
• Knowledge of principles, theories and concepts in customer support, order processing
• Effective analytical skills and problem-solving skills

see above