Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Supervisor – Security Operations is responsible for leading a dynamic team of Security Operations Specialists who staff a 24/7/365 security operations desk at the American Airlines Integrated Operations Center (IOC). The Security Operations (SecOps) Team is responsible for ensuring all day of travel operational security incidents and risks are assessed and actioned in an appropriate manner to protect American Airlines team members, customers, and assets. Additionally, SecOps is the primary operational interface with multiple government agencies, including the Transportation Security Agency (TSA) and Customs and Border Protection (CBP).

• Publish Security Operations & Risk products to key stakeholders as scheduled and as operationally necessary due to security events 
• Responsible for tactical management and mitigation of risks associated with escalated security incidents 
• Evaluate employee performance, provide coaching and counseling, and recognition 
• Maintain operational oversight for security events during days of assigned duty 
• Develop and maintain Security Operations policy and procedure documents as government and internal process change 
• Maintain rapport with key stakeholders within the IOC, Corporate Security, and stations 
• Develop employees for promotion opportunities and provide career guidance 
• Partner with leaders and colleagues across organizations promoting collaboration and positive outcomes 
• Responsible for maintaining SecOps Specialist’s schedules to ensure 24/7/365 staffing of the desk 
• Set specific objectives and key performance measures for the SecOps team 
• Responsible for administrative management (time and attendance) actions for the SecOps team 
• Interpret regulatory security requirements and provide feedback for efficient implementation 
• Initiate employee hire, promotion, discharge, or transfer as needed 
• Prepare training materials for all new hires as well as supervise on-the-job training 
• Maintain employee records and personnel files 
• Maintain a detailed knowledge of AA systems and applications including Sabre Res/DECS, QIK Check, Gate Reader, Everbridge, VIPER, SEMPER, and understand contingency and resolution measures for issues with those systems 
• Ability to work any shift or portion of a shift, including nights, weekends, and holidays 

Minimum Qualifications

• High School diploma or GED equivalency 

Preferred Qualifications

• Strong aptitude for problem solving 
• Excellent interpersonal skills 
• Previous operations experience 
• Ability to work irregular hours, including nights, weekends, and holidays 
• Excellent written and verbal communication skills 
• Ability to present work concisely 
• Effective organization and planning skills 
• Advanced knowledge of Microsoft Excel, Word, PowerPoint  
• Speak audibly and clearly in order to communicate with internal and external customers 
• Familiarity with company rules, regulations and conditions which may conflict with standard company procedures 
• Detailed knowledge of AA systems including PSS, native Sabre, and FOS. 
• Understanding of passenger and crew security programs such as Secure Flight AQQ, APP and ESTA/ETA
• Understanding of TSA Aircraft Operator Standard Security Program (AOSSP) and American Airlines Airline Operator Security Program (AOSP) 
• Travel required – 10 

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.