Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Position Summary

The Manager of Talent Resources leads programs, projects, and the team responsible for administering systems related to Talent Acquisition (TA). This role drives the adoption of new business procedures resulting from system improvements. Talent Resources supports TA team to recruit more efficiently and effectively through process excellence and Analytics.

Job Responsibilities

Top Priorities:

• Metrics & Reporting: Analyzes data analytics, insights, and trends to develop recruitment strategies
• Systems Management: all systems supporting TA
• Resource Management: vendors, contracts, budget, resource ROI, shared resources (staff, tools)
• Position Management & Compliance: Headcount reconciliation and approval, job creation and external posting templates, and reporting on OFCCP, AAP, EEO for TA

Metrics & Reporting

• Responsible for reporting & dashboard development and support of integrated data systems with multiple stakeholders including the Talent Advisors, Sr leadership, and other stakeholders. 
• Collaborate with TA teams to ensure collection of accurate data in TA systems, and analyze and report on TA metrics to TA Leaders and other stakeholders (AA) on cadence with needs (e.g. weekly, monthly).
• Manage implementation of reports, dashboards & self-service reporting using Tableau and other reporting solutions
• Manage configuration of systems dashboard reporting and automation of reports from TA systems.
• Lead cost-per-hire reporting in support of the TA Budgeting process, providing insights to the annual budget build and to increase vendor and system ROI.
• Collaborate with TA share/leverage company and industry best practices.

Systems Management

• Lead the implementation, management and user adoption of all TA systems; seeking opportunities for continual improvement and maximum ROI.
• Oversee development of documentation, training, and communication plans for technology changes
• Provide strategic input on design and configuration of systems setup and use, acting as a systems SME to proactively find and suggest TA systems optimization and efficiency related to hiring processes.
• Manage all integrations with third party vendors connected to TA systems, ensuring functionality.
• Lead systems support team members in ongoing activities related to administrative setup and support (e.g., user, library content, and job posting management)
• Partner with Talent Processes Specialist to optimize and align TA systems with team workflows, reporting, and process automation based on audit findings.

Resource Management

• Vendor software and contract management, including implementation ongoing account management.
• Calculates ROI for all budgeted TA resources, including systems and vendors, measuring cost effectiveness against related TA KPIs (number of hires, hiring funnels, hiring ratios, etc.)
• Manages shared resources, including staff (Coordinator) and tools (e.g. AirTable, SharePoint, etc.)
• Partner with TA Leaders and Systems & Support team to utilize insights from candidate and employee experience to suggest strategic and operational paths to improvement related to TA Support Team.
• Participates in related TA project execution from planning to completion as needed.

Position Administration & Compliance

• Responsible for coaching business leaders around talent acquisition hiring practices; ensure hiring managers are trained on interview skills, documentation, and service level agreements commitments.
• Assist HRIS Specialist and Finance with position management, including requisite management and reconciliation, ensuring job approvals are routed, obtained, and recorded when necessary.
• Lead efforts to support new job creation, working with Hiring Managers and TA content experts to evaluate and create job descriptions, and lead support staff on the translation of job descriptions into advertisements and job screening questionnaires.
• Responsible for OFCCP, EEO, and AAP reporting and compliance for TA, partnering with Marketing Specialists and TA teams on required job postings, and marketing analytics and strategies (e.g., sponsorships, specialty boards, posting refreshes, etc.).
• Partner with compliance vendors to achieve successful audit status for TA compliance requirements.
• Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

• 4+ years of broad and successful experience in Data Analytics, Recruiting and/or Recruiting Support.
• 2+ years of leadership experience, preferably in Data Analytics, Recruiting and/or Recruiting Support.
• Successful track record of finding and implementing best practices for TA systems and resources.
• Demonstrated success managing initiatives, projects with numerous stakeholders and objectives.
• Proven skills in creating collaborative approaches across systems.
• Proven experience in understanding and implementing key TA tools and technologies.
• Demonstrated experience in using metrics and analytics to find and tell stories that drive decisions.
• Positive track record of excellence in diversity, inclusion and EEO compliance.
• Proficient in Microsoft Office software, Excel required, Tableau, MS SharePoint.
• Intermediate experience with Applicant Tracking Systems.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred

• Bachelor’s degree in Human Resources or related field preferred.
• In depth knowledge of compliance and regulations related to employment/staffing preferred.

Additional Information

Delegation: In absence, responsibilities delegated to Director of Talent Management.

Authorities: None

Supervisory Responsibility: This is a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.