Who we are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, and career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. For a full listing of open job opportunities go to www.panasonic.aero/join-us/.
The Position:
Technical Program Manager II engages in Seat Supplier related Business Activities. Performs as on-site & remote support liaison between Panasonic, Seat Vendors, Airline Customers and OEMs to ensure customer satisfaction and optimum performance of all Panasonic deliverables. Provides technical guidance, support & training to Seat Vendors, Airline Customers & OEMs to ensure customer satisfaction & OTD. Represents Panasonic interests in resolution of technical issues with other Panasonic & Seat Vendor departments. Involves interaction with internal & external departments to assure customer requirements and commitments are clearly communicated and implemented. Clear communication to engineering, product development, certification departments regarding overall relationship and business activity. Performs as Seat Vendor focal to ensure strategic success. Supports Leadership as required. Shall be responsible to engineer, design and develop seat testing solutions to meet OEM & regulatory requirements. Provide technical & PMO support for all seat vendor program milestone meetings.
Management of Business-Related Seat Vendor Activities
- Liaise TSO related to KPI’s
- Support RMA Team with Liaison with Seat Vendors
- Support Certification and liaise tech data submittal performance, and NOC management with Seat Vendors
- Review Overall Performance (SLA/RMA)
- Support internal meetings with internal groups
- Support Process Improvement / Development / Implementation
- Coordinate meetings with Cert./Eng. Dept.
- OTD, Tech Data Submittal/Rejections, Response Times
- Monitor/Document Business Agreement activity
- Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.
- Provides Internal managers status on Seat Vendors performance.
Management of Business-Related Seat Vendor Activities
- Liaise TSO related to KPI’s
- Support RMA Team with Liaison with Seat Vendors
- Support Certification and liaise tech data submittal performance, and NOC management with Seat Vendors
- Review Overall Performance (SLA/RMA)
- Support internal meetings with internal groups
- Support Process Improvement / Development / Implementation
- Coordinate meetings with Cert./Eng. Dept.
- OTD, Tech Data Submittal/Rejections, Response Times
- Monitor/Document Business Agreement activity
- Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.
- Provides Internal managers status on Seat Vendors performance.
Support PMO & Engineering of Seat program milestone meetings
- Document & report program related items
- Review all installations meet the Panasonic engineering requirements.
Provide technical guidance and assistance to Seat Vendors in troubleshooting & resolution of IFE Seat Testing.
Review mechanical, electrical & software installation documentation to ensure specifications and requirements are met.
- Provide field inputs into Quality, Engineering & Products concerning technical product issues, installation, or documentation related problems. Collect data required by the internal departments to evaluate the issues.
- Coordinate design requirements and review applications for seat testing solutions.
- Provide technical requirements to the Software Engineering Tester
Customer Requirements/Program Support
- Implements and maintain program plans and/or procedure that identify work scope.
- Act as communications focal point to the Seat Vendors, and Internal Functional Departments and/or OEM as required.
- Ensure that certification and technical data requirements are defined and coordinated.
- Maintain superb communications between Panasonic and Seat Vendors by regular follow-up status reviews and
Interdepartmental Communication and Support
- Coordinate closely with all functional departments and provide a status on the key initiatives related to agreed deliverables related to overall performance requirements.
- Identify all potential critical delays and provide appropriate and timely notification.
- Work closely with all functional departments for responding to those changes that may impact schedules.
- Ensure superb communications between Panasonic internal and external customer are maintained within Panasonic
Leadership
- Arrange and attend internal/external meetings and technical reviews as required.
- Assist members of functional organizations by providing direction of program activities and issues resolution(s).
What we are looking for:
- Knowledge and understanding of regulatory guidelines and design requirements of aircraft cabin interiors and aircraft seating, desired
- Ability to apply knowledge of avionic seat design to develop seat integration solutions.
- Ability to provide technical direction to project teams.
- Ability to carry out assigned responsibilities while working independently and/or closely with peers and supervision.
- Demonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the company.
- Proficient in the use of MS office suite of software applications. (i.e. Excel, Word, PowerPoint, VISIO, Project).
- Working knowledge of JIRA or other tracking applications desired.
- Strong organizational skills and the ability to manage multiple programs and issues.
- Time management skills and ability assess issues and escalate if required.
- Ability to prioritize daily workload in support of program needs.
- Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizations.
- Possess good verbal & written English language.
- Ability to work well with people under pressure including people from diverse cultural and political backgrounds.
- Outgoing, self-motivated, well organized, and detailed oriented.
- Creative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine best path forward a resolution.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Ability to problem solve.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Minimum 5 - 7 years work experience in engineering, software/product development.
- 2-3 Years of practical work experience in the aircraft industry.
- Seat Vendor/Cabin Interior experience highly preferred
- Four-year college degree preferred.
- Ability for up to 10-50 travel domestic and internationally required.
