Advisor - Ground Operations Standards

Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us and love where you’re going.

Please Note:
This position requires collaboration at the WestJet Campus (22 Aerial Place NE) a minimum of 3 days per week.

Advisor, Ground Operations Standards

Role Overview  

The Advisor, Ground Operations Standards, will develop and communicate standards, guidelines and procedures that enable frontline teams to create a safe and remarkable experience.   

Key deliverables 

• Assist in development and maintenance of a robust Ground Service provider training Acceptance Program and Ground Operations Regulatory Acceptance Program that provide for reduced complexity, increasing operational efficiency and enabling significant cost savings from vendors. 

• Participate and support change management process for ground operations related change activities that addresses safety, operational, and financial risk with related stakeholder engagement. 

• Support Operational Training teams in ensuring the design and development of ground ops training programs support standards compliance and safety, cost, & operational goals. Create and provide content, expertise, & support. 

• Create and publish clear and informative communications in the form of advisories, webinars, or other delivery channels that inform WestJet leaders and contracted service partners of changes to WestJet’s ground operations standards or programs. 

• Maintain the Ground & Winter Operations Sharepoint site ensuring up to date and relevant content and ensure WestJet and contracted service partner reps have access to required ground operations documentation, information, tools, and manuals. 

• Regularly conduct analysis on WestJets Ground Operations Program vs. IATA standards and recommended practices as well as Canadian and foreign regulations to identify opportunities and ensure ongoing alignment. 

Experience and qualifications  

• 3-6 years of ground operations operational and Training experience. 

• Understanding of domestic, transborder, and international airport operations is required.  

• Advanced knowledge of ground operations processes and standards. 

• General knowledge of industry standards related to ground operations such as IATA, ICAO, ETC. 

• Experience supporting airports/airline initiatives involving global/network impacts. 

• Experience in creation and publication of corporate communications. 

• Experience in delivering virtual presentations. 

• Strong verbal and written communication skills, including ability to collaborate with teams across the network while working remotely. 

• Ability to manage multiple initiatives and deliverables during the same time. 

• Advanced skill level with Microsoft Office Suite (Power Point, Word, Outlook, Sharepoint, and Excel).  

• Post-secondary education is considered an asset.  

• Experience with audit tools, such as Safetyculture, is an asset. 

• Experience in project and change management is an asset. 

• Understanding of risk assessments is an asset. 

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion  

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know.  We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.  

For more information about everything WestJet, please visit WestJet.com.  

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