Aircraft Support Technologist

Position Summary

De Havilland Aircraft of Canada is currently searching for an Aircraft Support Technologist to join the in-service engineering systems & technical support team. This position is responsible for providing the first point of contact and initial responses to customer queries and technical needs, as well as assisting our customers with the return to service of their aircraft in as efficient and timely a manner as possible. 

Key Responsibilities:

• Representing the highest standard of De Havilland Technical knowledge and professionalism. Maintain timely responses to customer queries and technical needs in accordance with the business service level agreement and charging policy. Maintain focus on reducing operator OOS time and increasing fleet utilization. 
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management
• Ensure quality solutions are provided in a 24/7 environment through the provision of technical troubleshooting, return-to-service documentation, and awareness of possible modifications
• Provide on-site assistance at operators facilities as required
• Create deliverables such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports, and other fleet communications
• Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives 

Education and Experience:

• Bachelors degree in Engineering, AME license or equivalent
• A minimum of five (5) years’ experience in aircraft maintenance and the airline/AMO or aviation environment.
• Familiarity with the De Havilland aircraft family
• Strong background and understanding of aircraft structures, systems, and maintenance.
• Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience
• Strong working knowledge of Aircraft Systems, Avionics and Structures and the ability to function in an extremely fast-paced environment 
• Familiarity with the De Havilland aircraft family will be considered an asset. 

Skills:

• You have a strong working knowledge of Aircraft systems, avionics, and structures, and you can "think on your feet" in an extremely fast-paced environment
• You can support occasional travel internationally on short notice.
• Able to support flexible working hours as part of a 24/7/365 operation.
• You demonstrate an exceptional ability to deal effectively with customers in somewhat stressful circumstances. 
• You have exceptional organizational and presentation abilities 
• You have dynamic oral and written communication skills and strong people skills
• You can work independently or as part of a team
• Strong interpersonal and written communication skills are essential 
• Customer support experience is a definite asset
• Intermediate to Advanced knowledge of MS Suite (Word, Excel, PowerPoint)