· High School Diploma or General Education Development (GED) Diploma
· At least eighteen (18) years old
· Complete fluency in written and spoken English and Spanish
· One (1) year of customer service experience
· Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
· Able to work flexible shifts, travel and/or work variable hours including holidays and weekends
· Strong customer service skills
· Knowledge of Microsoft Word, Excel and Outlook
· Ability to stand for extended periods of time
· Highly motivated self-starter with the ability to multi-task
· Valid Visa to travel to the United States of America
· Available for occasional overnight travel (10%)
· Must pass a ten (10) year background check and pre-employment drug test
· Must be legally eligible to work in the country in which the position is located
· Authorization to work in the DR is required. This position is not eligible for visa or work permit sponsorship
Preferred Experience and Qualifications
· Excellent verbal and written communication skills
· Ability to work independently and in a team environment
· Attention to detail and strong organizational skills
· Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
· Experience performing under pressure and within fixed time constraints
Crewmember Expectations:
· Regular attendance and punctuality
· Potential to work flexible hours and be available to respond on short - notice
· Able to maintain a professional appearance
· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
· Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
· Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
· Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:
· Computer and other office equipment
Work Environment:
· Traditional office environment
· Present for core hours but may need to work evenings, weekends and holidays
· If needed Airport ticket counter and gates
Physical Effort:
· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary). If need it by operational needs might work at the ticket counter and will need to take bags up to 50 pounds for customers check in.