About the role
You will be responsible to provide seamless operations and services to QR passengers who use DQ products (airport transit tours, hotels, car rental, city tours) and also to promote Qatar as a premium tourism destination by employing effective processes to provide quality tour consultation. Lead the Team and deputize for the Line Manager in terms of Airport Operations during his/her absence.
Other key responsibilities are:
Operational
- Lead the Team and provide support on daily Discover Qatars operations at the airport. Coordinate with third party suppliers and ensure the tours run without delay and issues. Ensure hand over is done from one shift Lo the next for smooth running of the day-to-day operations.
- Ensure all booking requests are actioned as per the SOPC.
- Conduct quality check for all DQ suppliers and Vendors.
- Prepare regular reports of any delay in guests pick up vehicle break down and send to respective departments, maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.
- Provide excellent customer support and support the Team to solve customer issues. Attend, investigate and provide quick and valuable feedback for customer complaints - provide solutions for all customer service scenarios, including customer complaints as per procedures and further assist the passengers in their common queries
- Assist the Line Manager in preparing the budgets and be the first point of contact for any enquiries with the Finance Team, undertake day-to-day Team management and administration, including but not limited to being responsible of cash handling and daily sales reconciliation, assisting with refunds.
- Arrange delivery, collection and stock collection of official documents and other collaterals.
- Support the Team in-case of any emergency situations.
- Assist the Line Manager in future expansion project of the Operations.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
QualificationsAbout You
- Bachelor’s Degree with minimum 3 years of job-related experience
- A diploma in Travel & Tourism (IATA) would be an advantage.
- Ability to multi task, proficient in MS office and communicate well in English both written and spoken.
- Excellent interpersonal and communication skills.
- Must have strong problem solving and be capable of leading and performing well under pressure.
- Knowledge of Qatar geography would be beneficial
- Sound organizational, financial and presentation skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
