Application Service Desk (working with shifts)

Job Description:

Tasks

The ASD serves as the single point of contact (SPOC) for end-user requirements, aiming to enhance end-user productivity while alleviating the workload of application owners within the customer organization.

24/7 shift ITIL-based operation.
Handle end-user requirements, including incident registration, analysis, and resolution.
Functional client support for different SAP, SALESFORCE systems based on predefined instructions.
Create documentation, technical guides, and problem-handling manuals.
Escalate and track requests within appropriate departments.
Document all user requests/incidents in the ticket system (JIRA, EMMA, OTRS).

Requirements

Proactive communication and problem-solving mindset.
Customer- and team-oriented approach.
Deep knowledge of operational processes.

University Degree in ICT related fields
Business English
Ability to travel

Company

About Lufthansa Industry Solutions Sh.p.k.

Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.

www.lhind.al/

Job Ident #: 117617

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Tirana, Tirana, Albania

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service