Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilots license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.
Job Summary
Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order or jet position is received through the delivery of their aircraft and beyond. The Jet Delivery Experience Account Manager Associate will assist the Jet Delivery Experience Account Manager(s) with all aspects of the pre-delivery and delivery process.
Duties and Responsibilities/Essential Functions
- Regular, reliable, and predictable attendance Maintain GoGo Dash portal for activations, deliveries, and customer document uploads in partnership with Reliability and Field Data Services team
- Monitor and update Aircraft Registrations tracker weekly
- Update Engine ID, System ID, and Iridium ID when a jet receives certificate of airworthiness
- Assign jet positions for and be primary point of contact for end-of-line reservation holders
- Ensure every customers experience is a positive one and place the needs and expectations of the customer first
- Learn the order configuration process, record orders on the Aircraft Configuration, and cross-check configurations
- Learn and understand SalesForce for recording orders and jet reservations
- Learn to use ERP to create customer and sales order numbers
- Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)
- Assist with refund requests, cancelations and transfers
- If necessary, reach out and coordinate with customer regarding initial deposit
- Learn to prepare delivery documents
- Set up subscriptions for customer deliveries and assist JetStream Account Managers as necessary
- Assist with financially closing orders when needed
- Fill in for Jet DEAM deliveries when needed
- Process production waterfall change requests when needed
- Send email to order Fly-Away Kit/CEs weekly
- Maintain close relationships with contacts at Jeppesen, Garmin, Sirius XM, and Jet RVSM
- Provide essential documents to Jet RVSM for applications regarding MEL and RVSM services
- Order Jet Models for customers post delivery
- Review and update SOPs and create new as needed
- Crosstrain with Delivery Account Manager responsibilities
- Will be required to perform other duties as requested, directed or assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Bachelors degree in Business Administration, Management, Aviation or Hospitality
- 1-2 years of experience in customer service
- Interest in aviation
- Strong organizational skills and excellent customer service
- Ability to demonstrate sound judgement and effective communication skills (written and verbal)
- Ability to effectively manage stress, including competing work demands and multiple projects at the same time
- Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
