To perform baggage related activities at DWC in line with dnata safety and operational standards, ensuring optimum service quality to our customers.
Generic Accountabilities
- Ensures safety of staff by providing support, direction and equal workload distribution whilst being a role
model for the desired safety behaviours and leading with safety.
- Conducts safety briefings regularly at the beginning of the shift.
- Organizes all work in area of accountability on the day of operations to ensure that work is completed
efficiently and in compliance with procedures and service standards
- Ensures Outsource teams are fully aware of their responsibilities on the day of operations, and what is
expected of them in line with SLAs
- Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and
follows up on corrective actions.
Specific Accountabilities
- Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are
followed up on.
- Assists in manual handling activities when required.
- Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance
feedback.
- Provides all necessary and required baggage sortation services and ensures all baggage handling
activities are completed within the time required for operations on shift.
- Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on
time.
- Assists in departure handling activities to ensure smooth processing of departure bags.
- Ensures implementation of work instructions on the day of operations and compliance to established
standard operating procedures.
- Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes
necessary steps in case of failure or breakdown.
- Maintains appropriate records and documentation for the shift in the assigned area.
- Coordinates with Ground
