CLOUD & PLATFORM SENIOR LEAD

Reports to: Enterprise Platforms Manager

This role is responsible for leading Cloud and Platforms team offering multiple platforms-as-a-service services specifically Cloud platform on AWS & Azure and On-Premise platform to meet project schedules & customer requirements.  

• Act as Team Lead of Cloud and Platforms team, allocate resources and responsibilities within Cloud and Platforms team to deliver required results around cost, quality and time. 
• Develop performance and competency of team through expert coaching and mentoring of technical team members 
• Provide coaching and mentoring to the Cloud and Platforms team to improve their skill set, increase knowledge and set the benchspan of quality and precision engineering.
• Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, that are resilient, secure and highly available. 
• Develop and implement continuous improvement initiatives within own area in line with High Performing Team. 
• Ensure Cloud and Platforms team fully understand, follow and champion technology standards and patterns as defined within IT Department. 
• Define and champion use of such standards, procedures and best practices within team.
• Monitor and ensure compliance to corporate control standards for quality and security.
• Provide technical leadership and escalation support for resolution of incidents and problems within production, staging and test environments.
• Obtain requirements signoff from both business and Information Technology (IT) Stakeholders.
• Work closely with various stakeholders to ensure the Hybrid IT infrastructure asset is delivered aligning with the strategic IT and business roadmap. 
• Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
• Proactively draw out all types of requirements of the Hybrid IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
• Obtain requirements signoff from both business and Information Management (IM) Stakeholders
• Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that impact the requirements
• To provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure and integration of various business applications onto the enterprise infrastructure
• Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
• Collaborate with other IT domains to drive business and technology innovation
• Keep abreast of the corporate strategy, business plan and latest industrial trends and technologies to allow these to be leveraged to the business benefit of the company
• Comply and follow ITIL framework and processes such as implementation and ongoing improvement of Incident, Change, Problem, Capacity and Availability management process.
• Available to provide 24/7 support as required. 

• Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience and 3 years of team management responsibility.
• Ability to allocate and supervise delivery of work within a team of technical resources.
• Must have experience of leading team, and be able to demonstrate effective coaching and mentoring style.
• Must have proven technical management and specialist experience of working in a complex Hybrid IT infrastructure environment especially on storage, backup, server OS and middleware components. 
• Must have experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
• Must have experience of building and maintaining relationships at a senior level and have an ability to influence at all levels.
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations.
• Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas.
• Focus on end user’s or customer’s needs; ability to set expectations and understand end user behavior.
• Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes.
• Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results.

DESIRED SKILLS

• Different cloud platforms support and management including AWS, AliCloud, Azure and GCP for IaC and IAM policies
• Containerized platforms deployment (e.g  Openshift, AKS and EKS)
• Solid development skills with serverless technologies (e.g  Java, Python, TypeScript, Lambda, Azure/GCP Functions)
• Cloud security posture management
• Log and data analytics, dashboard management like ElasticSearch and ServiceNow

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.