Do you have what it takes to join our team? Call Center agent is responsible for providing excellent customer service over the phone and through email correspondence and must meet the Customer’s needs through prompt responses to inquiries and requests. Call Center agent must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment.
Day-to-day Responsibilities:
- Answer calls regarding general information about airline travel on Silver Airways and resolve customer concerns
- Perform activities including viewing a computer terminal and navigating menus and screens on a computer terminal and send and receive email correspondence
- Sell ancillary products from incoming calls
- Ability to initiate searches for miscellaneous travel-related information on the Internet
- Ability to work independently and in a team environment
- Other duties as assigned
Minimum Experience and Qualifications:
- High School Diploma or General Education Development GED Diploma
- Two years of customer service experience and strong customer service skills
- Able to type twenty five words per minute; must pass an assessment which demonstrates basic computer, typing, and customer service skills
- Excellent verbal telephone and written communication skills
- Knowledge of Microsoft Office Suite Excel, Word, PowerPoint, Outlook and Internet Explorer
- Flexible and able to work at any time, including nights, weekends and holidays
- Able to pass a ten year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located Preferred Experience and Qualifications
- Previous reservation, customer service or call center experience
- Ability to type and respond to emails efficiently
- Attention to detail and strong organizational skills
- Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
- Highly motivated self-starter with the ability to multi-task
Silver Airways also offers excellent benefits including travel benefits with our airline and more!
*Silver Airways is an Equal Employment Opportunity employer committed to treating all team members ina fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED