Here at Jet2holidays we are all about delivering a VIP service to all of our customers and create everlasting memories. Our Group Travel department offers a dedicated service to our customers wishing to enquire, book or amend a holiday for groups of 10 or more.

Reporting to the Group Travel Team Leader, our Group Travel Advisors play an essential role in maximising all sales and revenue opportunities whilst demonstrating a customer focused, sales through service approach for all bookings of 10 customers or more.

What will you do as a Groups Advisor?

• As a Group Travel Advisor, you will provide excellent product knowledge to find the right holiday for our Customers and Trade Agents by understanding the type of group and sourcing the right holiday and accommodation to suit their needs
• Deliver VIP Customer Service and highlight the group benefits on all calls whilst achieving individual and team targets and KPI’s.
• Manage high volumes of new holiday and flight only enquiries via phone and email, alongside amending bookings, updating changes and processing payments.
• Responsible for managing a diary to ensure every sales opportunity is maximised by effective chasing, and all admin tasks are completed.
• Liaise with hoteliers, ground handlers and contracting to ensure best rates and terms are achieved for our customers.
• Be knowledgeable and confident on our in-house systems; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers.
• Work as One Team to support each other and deliver a great service to our Group Bookings customers!

Our Group Travel team are fully home-based and can operate from anywhere in the UK. IT equipment and virtual training and support will be provided to you.

This role is available on a full time (40 hours per week) permanent contract basis and you must be able to start on the 3rd March 2025.

You will join us for 7 weeks virtual training from your start date. This will be Monday - Friday 08:30-17:30. Please note no leave can be taken during your training period.

If you are successful, a key requirement of the role is that you must have a suitable working space at home, along with a high-speed broadband connection.

What are the key skills / experience you’ll already have?

• Ideally have strong travel product knowledge and will have extensive experience within a Travel Agent or Contact Centre Advisor role.
• A strong sales and service background.
• Excellent communication skills and be able to build rapport with our customers are also important in the Group Travel Advisor role.
• Previous experience in a remote/home based role would be beneficial.

What can we offer you?

We offer our valued colleagues a range of benefits including:

• Competitive salary, with annual pay review
• Contributory pension scheme
• 34 days holiday entitlement per annum (including Bank Holidays) - this is pro rata for part time hours
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!