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Customer Care Coordinator
Application deadline: This is an open application and suitable applications will be reviewed on a rolling basis
Location: Spain
We are Norwegian all the way and will be our customers smart move; we work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.
Make your smart move now and join Norwegian!
Norwegian are now looking for Customer Care Coordinator to join our Customer Care Team in Barcelona Support Office. If you are a person with a strong dedication of helping customers and give them the best customer experience, you may be the person we are looking for. You have a positive attitude, can multitask in a dynamic environment, and have a high degree of flexibility.
Join us and enjoy our company benefits
- Competitive company benefits including employee priced tickets
- Positive and exciting place to work in a global expanding organization
- Challenging, variable and dynamic environment
- Schedule: from Mon to Sun, from 07.00 to 22.00 (08.00 to 16.00 during the first trimester, with possibility to extend to wider schedule moving forward)
The Support Office in Barcelona is responsible for ensuring that our customers are being looked after before, under or after their journey with Norwegian. This includes everything from the booking process until the passenger leaves the airport. We are looking for consultants to ensure that we can deliver excellent customer service, good and relevant communication across all channels (phone, e-mail, social media, live chat). You will report directly to Team Leader at Support Office, Barcelona.
You will be responsible for
- Providing frontline booking assistance for our customers via different channels (Phone, chat, social media and email)
- Resolving acute issues related to our customers’ travel needs
- Handling customer claims and feedback in various channels
- Performing administrative tasks to support business requirements as and when needed
This job will be for you if
- You are service minded and positive attitude
- You have high degree of flexibility
- You have the ability to multitask in a dynamic, high paced environment
- You have the ability to take ownership and solve problems
- You have "Can do” attitude and a willingness to pitch in with other tasks as needed
- You can work shifts (including evenings/weekends)
You are our ideal candidate if
- You are native in one of the following languages: Norwegian, Swedish or Danish
- Your English language skills minimum B2 level (verbal and written)
- You have frontline customer service experience, preferably in an airline, contact center or airport experience
- You have experience working in digital platforms and quick to grasp new technology
- You are confident and professional on the phone
- You have good working knowledge of MS Office
- AMADEUS or other GDS systems knowledge will be an advantage
Do you have any questions?
If so, please contact:
Monica Gonzalez Martinez
Head of Customer Support Centre
Email: Monica.Gonzalez.Martineznorwegian.com
Benedetta Lenzo
Team Leader, Customer Care
Email: benedetta.lenzonorwegian.com
So what are you waiting for? Apply now and make your smart career move!
If you are ready to spontaneously combust at the thought of working with us, we want you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system and we request application written in English.
Travel required:
Application deadline: This is an open application and suitable applications will be reviewed on a rolling basis
